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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3588 reviews 60%
4 star 1525 reviews 26%
3 star 169 reviews 3%
2 star 358 reviews 6%
1 star 327 reviews 5%
Review Us
Patrick G.
5 out of 5
5/9/2020
Best service ever got in and out very fast, Brenda is a great service rep thanks????
Fredrick B.
5 out of 5
5/9/2020
It could have been an ugly experience if Brenda had not been there to handle this. Brenda is a great asset to your customer satisfaction goals. Thankyou Brenda!!!
Mardi H.
5 out of 5
5/8/2020
Chelsea was so professional and made my visit to Mazda for the Healthcare Worker Oil change a very pleasant experience
Kathleen R.
4 out of 5
5/8/2020
Cristoph is a great service rep. He was very knowledgeable about what needed to be done and how to get it done. He was considerate of my time and money while working to get my car repaired. He suggested some companies that offer warranty programs that I could look into. His personality is perfect for his job. He was friendly, considerate, knowledgeable, and very helpful. My experience with him has made me a West Hills Ford customer!!
Mike M.
5 out of 5
5/8/2020
Great service !
Caleb W.
4 out of 5
5/8/2020
Alexis was attentive and informative. I went in with some reservations about dealing with a large corporation like ford, but left feeling as though the quality of my experience genuinely mattered. Kudos!
Richard R.
5 out of 5
5/8/2020
The lady in pink was very professional and courteous and the car is better than new.
Katrina S.
5 out of 5
5/8/2020
Chelsea did an AWESOME customer satisfaction! She had great knowledge and great skills to get the job done. She deserves a promotion or a raise or a bonus.
Michael S.
2 out of 5
5/7/2020
No information concerning shuttle service, I asked four times to confirm appointment date which was still wrong ( I have the appointment card ) , I was told it should take aboutfourhours, I delivered the truck at 0900 and was told "it should be done around 3:00pm", clearly not four hours. Then they called my wife's phone to let me know the truck was ready after two hours. Not my phone. I'm never going to use your services again. I kinda figured after six years it might have changed but I was wrong.
James M.
4 out of 5
5/7/2020
Lexi was very helpful with my new battery. She explained what needed to be done to use the warranty and kept me informed while they had it for testing. She made sure that everything was taken care of.
Bill A.
5 out of 5
5/7/2020
Again Kelsey provided outstanding service even in the midst of the current situation
Byron H.
1 out of 5
5/7/2020
They tried charging us a diagnostic a second time for the same item. Policy or not, recharging a diagnostic for a power window is absolutely ridiculous. On top of all of the other ludicrous things that were listed needing to be fixed. We have trusted your dealership with multiple purchases and repairs. We were once told we needed new tires when we had just purchased them. Then apologized to for that obvious mistake. Then this time the list of problems we had and to be double charged on a diagnostic is insane. We will not back.
Mary B.
5 out of 5
5/7/2020
So professional and helpful. Kept me informed and asked about my needs. Great guy and experience!
Kenneth D.
4 out of 5
5/7/2020
Yes. The only issue was non-availability of parts. I get it; Kelsi was very professional and explained the situation.
Doug R.
1 out of 5
5/6/2020
Out was probley the worst experience in all my time with cars .. your company stole over three hundred dollars from me. I will never set foot in youlocation again
Noel S.
5 out of 5
5/6/2020
Colin was very professional but also personal. Everything went smoothly.
Tom K.
4 out of 5
5/6/2020
I think Alexis did a good job. It seemed a little long to wait on the parts? But the technician was also very thorough and did a great job when I talk to him in the shop. He seem to have a very positive attitude and want to take care of the vehicle correctly. Thank you
Derrick B.
4 out of 5
5/6/2020
Colin was a good communicator between me and the mechanics
Kim K.
5 out of 5
5/5/2020
Colin is very efficient and professional
Richard C.
4 out of 5
5/5/2020
I was very pleased with the service to my vehicle and the customer service I received. I’m impressed that diagnosis to the truck was performed with a complete understanding of the issue identified by the customer. Thank you!

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