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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3588 reviews 60%
4 star 1525 reviews 26%
3 star 169 reviews 3%
2 star 358 reviews 6%
1 star 327 reviews 5%
Review Us
Karen W.
1 out of 5
5/20/2020
I had a digital shield installed on my Mustang May19 2020 Tuesday and debris white specks were left under the shield I am waiting for a call from the service rep for Mazda, who rents cars, to reschedule another appointment to fix this do over issue I expect not to be charged for this do over issue Thanks for your time Karen W
Kathleen R.
4 out of 5
5/20/2020
Chris kept me up informed on a regular basis about the progress on my car. When it was found that another problem arose in connection conjunction with the first problem, Chris delivered the news that it would cost an additional $2000 (approximately). He informed me of all my options in a very compassionate way. I will return to West Hills Ford because of Chris.
Steven O.
5 out of 5
5/20/2020
Great service and prompt notifications.
Timothy G.
4 out of 5
5/20/2020
Even in the midst of the covid. It was enjoyable. Though I am curious why the AC and Seat cooler were turned on when they returned it.
Luke R.
2 out of 5
5/20/2020
Brenda and John were very nice people ... But unfortunately the service department had my vehicle for 1½ months and I felt they were parts chasing to try and fix also the labor time was exaggerated & padded.. They didn't fix problem and still charged me over $1500... I Will never darken their doorstep again...F-
Ronie C.
5 out of 5
5/20/2020
Everyone in the Mazda service department was super friendly and helpful. Thanks for the quality service!
Michael C.
4 out of 5
5/20/2020
While I am very satisfied with the service I received, I wonder why it was such a long time to repair my squeaking problem. The current technician was able to identify the problem immediately.
Roger L.
4 out of 5
5/20/2020
Alexis performed with a high degree of professionalism and West Hills should be very proud of her. She is a key asset in her role within the Service Department.
Wendy B.
5 out of 5
5/20/2020
Happy customer!
Frank S.
5 out of 5
5/19/2020
You have a superb service department
Charles T.
5 out of 5
5/19/2020
Kelsi alwats delivers outstanding customer service. She is an awesome member of your team at West Hills.
Tucker M.
5 out of 5
5/19/2020
Nice and friendly
Gordon H.
5 out of 5
5/19/2020
Service advisor was very competent. Very prompt service.
Freemont L.
5 out of 5
5/17/2020
Chris went above & beyond my expectation for great service.
Lisa .
5 out of 5
5/17/2020
Everyone one was nice and attentive to our Mazda needs.
Annette C.
5 out of 5
5/17/2020
Chelsea is efficient and professional.
Krista S.
5 out of 5
5/17/2020
Always friendly and clean facility. It was easy to schedule the service.
Aquala D.
4 out of 5
5/17/2020
I would prefer to work with Alexis as my Sales/Service Rep in the near future, due to her knowledge and "customer needs come first attitude"!!Thank you all
Tyler S.
4 out of 5
5/17/2020
Chelsea Duket, the representative that assisted me today was great. Not only was she friendly and positive throughout our interaction which created a very welcoming environment at your dealership, but she was very professional as well. Prior to turning in my vehicle she explained everything that would be done to the vehicle and explained the inspection criteria. When I returned, she very clearly explained what was done and why along with what was not done and why. My vehicle was vacuumed down and the outside wiped down. Overall this was a great wxperience.
Clearence B.
5 out of 5
5/17/2020
Alexis was very understanding of my situation, and did a great job of all communications.

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