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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3588 reviews 60%
4 star 1525 reviews 26%
3 star 169 reviews 3%
2 star 358 reviews 6%
1 star 327 reviews 5%
Review Us
Moria L.
5 out of 5
6/14/2020
Chelsea went above and beyond to help me with my Explorer. She was very knowledgeable and always got back to me. She definitely made me feel like I mattered. Definitely will be back to see her or recommend her
Tabatha S.
5 out of 5
6/14/2020
Great service and professional staff!
William H.
4 out of 5
6/13/2020
Was expecting a 3 hour wait, only took 2 hour.
Christine J.
5 out of 5
6/13/2020
Quick and easy????
Richard H.
5 out of 5
6/13/2020
Cameron is always a great guy to work with!
Glenn D.
2 out of 5
6/13/2020
First Pam was great in working the issues. I have never had the car serviced with out electronic issues Your tests said the battery needed replacing. Car came in with 1/4 tank of gas, Got it back with reading of low fuel 8 miles till empty. Filled it up and it would only take 12gal to fill the 18gal tank!!. Suspect battery swap was screwed up. We have bought two Explorers from you people and probably the last. If your management really gives a **** about the customer feel free to call me at ****-****-xxxx. Glenn D
Jake M.
5 out of 5
6/13/2020
Everyone was super helpful and kind!
Linda R.
5 out of 5
6/13/2020
Knowledgeable,friendly and helpful. I will be her repeat customer.
Jaime C.
5 out of 5
6/13/2020
Colin kept me updated on my car and was ready for me when I walked in to pick it up. My AC works great.
William M.
5 out of 5
6/12/2020
Brenda was very helpful and courteous. Good experience all round.
Christina .
5 out of 5
6/12/2020
Very friendly service, and I felt safe there with all the COVID-19 precautions.
Sarah M.
5 out of 5
6/12/2020
Great service, friendly people. Thanks also for keeping the waiting room safe and sanitized.
Charlene O.
5 out of 5
6/12/2020
Chelsea my service agent was great. She went out of her way to make me feel welcome and taking care of.
Stuart W.
1 out of 5
6/11/2020
My car was ready 40 minutes before I processed out. Staff should prioritize customers ready for check out over new customers arriving.
Steven B.
5 out of 5
6/11/2020
Chelsea updated us often and was friendly and professional
Jeffrey K.
4 out of 5
6/11/2020
Pan was great. She even remembered a coupon book I had purchased that I forgot about!
Patrick D.
2 out of 5
6/11/2020
They damaged three body panels of my truck during an unauthorized attempt at diagnosing a leak, then attempted to charge me for it. Said they'd remove the charge but I was unwelcome to bring my vehicle back there. Beyond happy to be no longer a customer. After 5 new vehicles in 6 years, and they treat me like this. Now I'm headed to a bodyshop for an estimate. Service manager and writer need different positions if they treat people like this!
Norma E.
4 out of 5
6/11/2020
The mechanics informed me on paper what exactly they did to fix the problem on my vehicle. I was really satisfied with the work they did.
Jeremy B.
4 out of 5
6/11/2020
Brenda made this experience today the best I have ever had at a car dealership!
Erin S.
4 out of 5
6/11/2020
Cameron was wonderful with keeping me up to date on what has going on with my vehicle. He provided excellent customer service. I plan to come to the dealership for my next oil change and service.

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