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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3588 reviews 60%
4 star 1525 reviews 26%
3 star 169 reviews 3%
2 star 358 reviews 6%
1 star 327 reviews 5%
Review Us
James K.
2 out of 5
6/10/2020
I have a call in to Vicki and the service manager both of them were supposed to get back to me last week and now today is Wednesday and I have not heard from them Kelsey did do a good job for me this is not her fault ****-****-xxxx
Paul W.
5 out of 5
6/10/2020
Great service experience.... and Pam was very professional and friendly.
Gene F.
4 out of 5
6/10/2020
In and out in hour 15. Good service
Paul C.
1 out of 5
6/10/2020
Waiting on hold for 20 minutes to get status updates. Ridiculous charges.
Robin M.
4 out of 5
6/9/2020
West hills Ford has the best service and sales people of any dealership I have been to.
Nick F.
4 out of 5
6/9/2020
I was most impressed with Kelsi - I had even made an attempt to reach out to mgmt, but was not able to connect with them while I was picking up my truck. Thanks again, and I will happily recommend your business.
Quentin M.
5 out of 5
6/9/2020
The staff was excellent and very helpful explaining my services.
Zach M.
5 out of 5
6/9/2020
The service was excellent and the associate assisting me was very Helpful
Kenneth A.
1 out of 5
6/8/2020
I asked for the drains to be cleared and an oil change. Notified the car b was ready and the bill was $240. I notified my wife to notify the service rep that there was a coupon for the oil change attached to my account. The service rep found the coupon and still charged my wife $240 for the service. I feel cheated
Carol C.
2 out of 5
6/8/2020
I was told before I came in that my appointment would last 2.5 hours. When I arrived on time I was told to leave my car all day. And that I could rent a car at my expense to leave. This was frustrating and inconvenient. I should have been apprised of this change before I arrived Lexi wS polite and tried to hurry my repair. But the situation was problematic.
Rick H.
5 out of 5
6/7/2020
Kelsi Schroeder is the service writer I talked to about the repairs needed for my auto. She was very interested in the needed repairs. She saw that the car was done in a timely manner and she kept me informed as to what was needed and how it was progressing. She is a great asset to West Hills Ford and you should be honored that she works there. Rick H
Stacey S.
5 out of 5
6/7/2020
The service department were very nice and accommodating.
Pamela B.
4 out of 5
6/7/2020
Hi. Came in for an oil change. Fast in and fast check out. I enjoy dealing with Colin. He's friendly, personable, efficient, and straightforward.
Carrie M.
5 out of 5
6/7/2020
Very friendly and helpful staff, and quick service.
Sunday P.
5 out of 5
6/7/2020
They was very friendly and knowledgeable about what I came in for and the service for my vehicle was excellent
Connie H.
5 out of 5
6/6/2020
Chelsea had great customer service!
Daniel Y.
5 out of 5
6/6/2020
Thank you Brenda!
Courtney "Tabi".
4 out of 5
6/6/2020
Cameron is great. Super friendly, and always a really clear communicator!
Tammera B.
5 out of 5
6/6/2020
Shawn was awesome.
Terry R.
3 out of 5
6/6/2020
Service took longer than expected by 60 minute

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