West Hills Ford Auto Repair Service

Everyone I dealt with was great.

Very helpful and smooth process all around!

Service and service person was great! Thanks!!

Good service on time as promised.

Yor service was great and Brenda was excellent. There was a customer that didn't have a mask on and an employee helping him that had his mask under his chin .

Thank-you for seeing me so quickly! I really do appreciate the service, thank-you again ????

Pam was great, as always. Great customer service and very welcoming!

Chelsea did a very friendly and efficient job of getting me in and out quicker than I expected. She is an excellent representative of your business.

The service team at Mazda is friendly and timely.

Chelsea was so amazing and nice! On the phone she helped me make the right decisions on what needed to be done for my car and what could wait. Then while I was there to pick up my car they were very busy but she held it together so professionally and with a smile on her face! Also, I was originally so scared of the cost of all the things i needed done due to having gone to another mecanic for so long. When Chelsea told me the price i nearly cried because it was in our budget to help keep me and my son safe. Thank you so much West Hills, you guys are truly amazing!

I made an appointment for June 25 at 12:30pm by phone for an oil change I wrote it down and added it to my calendar. When I got there at 11:30am on June 25 there was no record that I had an appointment. The service rep showed me her screen showing there was no appointment. She asked me to provide an email or text that the appointment was confirmed. She said if I did she could work me in, even though a couple of service engineers were out for the day. I didn’t have that, obviously because my appointment was never entered into your system. She never suggested that it was a mistake by your staff, rather insinuated that I must have made a mistake. I did not. I made a new appointment and got both text and email reminders of the appointment immediately. Clearly not the case in my original appointment which I took time off work to make. I’m frustrated not only that my appointment got lost but that I was made to feel like I didn’t actually make them appointment and I was somehow trying to sneak my car in for an oil change. I have been a loyal customer for almost 20 years with no complaints. This was frustrating and offensive.

Pam was the most helpful, informative, and real person that I have been fortunate to have help me through a car service. Thank you!

Excellent customer service from start to finish. Gave an accurate timeline and was very accommodating to working around my schedule

Colin was professional and communicated perfectly. The loaner car was extremely helpful for my wife and we will be a returning customer.

On time and great service representative

Very pleased with the service and staff

Chelsea was professional, courteous, service oriented and helpful. My car was ready for me on time. Interior was clean and disinfected. Thanks.

Colin was very professional and courteous making my Mazda experience a terrific day.

Great customer service! Thank you Colin! See you next time!

Everyone was very courteous and respectful during these trying times. Happy to support Haselwood dealerships. They have given so much back to the community.