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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3588 reviews 60%
4 star 1525 reviews 26%
3 star 169 reviews 3%
2 star 358 reviews 6%
1 star 327 reviews 5%
Review Us
Jason W.
4 out of 5
7/10/2020
Your service member was a rockstar! When I placed an appointment individual said, the maintenance would take anywhere from an hour and a half to two hours and that’s pretty much was the time it took to get the job done. I also like the fact that I got a text message saying it was done and I can pay online which made the receiving of the vehicle faster.
Tiffany L.
5 out of 5
7/10/2020
Excellent service and friendly staff
Charles F.
5 out of 5
7/10/2020
Alexis was great to work with and super helpful getting my issue taken care of.
Cecilia W.
5 out of 5
7/10/2020
Kelsi thank you for your efficiency and friendliness!
Teri M.
4 out of 5
7/10/2020
Colin is amazing!!!!!
John N.
4 out of 5
7/10/2020
Brenda was great and she kept me informed Some parts are back ordered so she figured out how to get me my vehicle back until they arrive
Gary R.
5 out of 5
7/10/2020
Quality of professionalism under the current circumstances. I am very happy to do business with West Hills Ford and the Hazelwood Family for their support for the community. Gary R
Philip M.
5 out of 5
7/10/2020
Kelsi was great! She was pleasant, kept me informed and gave an accurate estimate of my wait time. Multiple other staff enquired about my visit and offered their help. Couldn't be more satisfied with my experience.
Vickie C.
5 out of 5
7/10/2020
Good quick, prompt service. Thank you
Landon A.
5 out of 5
7/9/2020
Everyone was very courteous and helpful.
Terrence T.
4 out of 5
7/9/2020
Colin is a great guy!
Kenneth L.
5 out of 5
7/8/2020
Mazda service is much friendlier and better than Ford service was.
Angus M.
4 out of 5
7/8/2020
Food voucher was well received and much appreciated. Waiting was comfortable and my well being was checked on regularly by many staff members. High degree of engagement, pep, and politeness all around.
John T.
5 out of 5
7/8/2020
Chelsea was very professional and the service was extremely fast and I give it a 5 Star rating!
James C.
5 out of 5
7/8/2020
Fast, courteous service!
Mark O.
4 out of 5
7/8/2020
Brake service is great. Chelsea was very helpful and professional. Minor issue when I picked up the truck. The passenger seat was fully reclined. The seat and dashboard had dirty fingerprints and smudged. It all cleaned up. All is well.
Mark A.
5 out of 5
7/8/2020
Cameron was polite and answered all of my questions.
Billy A.
5 out of 5
7/7/2020
It was easy and the service rendered was outstanding coming from Collin
Jessica H.
4 out of 5
7/7/2020
Colin was great, I had a meeting I had to get to and he was super helpful in getting me out the door on time!
Rosalina Cruz.
4 out of 5
7/7/2020
Everything went well in the change oil but there was a squeaky sound in the back tail door. This has been going on since we bought the car a d we don’t know where it’s coming from. Just recently my husband figure it out that it’s coming from the inside but since we cannot open it I told the service manager and she said there’s a charge of $148 and some cents. I told her forget about it because it was not our fault that something is loose in there. Since it’s a factory default they should check it out and fix it for no cost. I already told them about it while it’s still on factory warranty but they said they cannot find it so I forgot about it and not it’s doing it again but now the warranty is gone then it happen again. It’s just really disappointing that they won’t fix it. They can check their record that when I complain about it it was still under warranty. I’ve been going West Hills Ford since it was Parr Ford ( around 1998) so I guess loyalty is no even rewarded. ????

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