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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3588 reviews 60%
4 star 1525 reviews 26%
3 star 169 reviews 3%
2 star 358 reviews 6%
1 star 327 reviews 5%
Review Us
Nyla C.
4 out of 5
4/28/2021
Only wish you could still wash my car.
Carol R.
5 out of 5
4/28/2021
My car was completed before it was promised. I was very happy with the service and the service department personnel.
Anthony G.
4 out of 5
4/27/2021
I brought our car back to Mazda after paying $756 for a 60,000 mile service because the check engine light came on on my way home from the dealership. I spoke with Kelsi Shroeder and she assured me they would fix the many problems but without a rental car to use as they were all out. She went above and beyond making sure I did have a car to drive the 2 weeks it took to get the parts, she was in constant contact with me throughout and made sure the many problems would be paid for. Kelsi is a true professional at her job! We will continue to bring our car to Mazda while Kelsi is working there. She was a joy to deal with!
Eric D.
5 out of 5
4/27/2021
Welcomed promptly, explained services to be performed, updated several times on service status, and made sure we were comfortable while waiting.
Terrence W.
5 out of 5
4/27/2021
Chelsea was professional, knowledgeable and courteous. We were pleased with West Hills Ford service. Thanks Chelsea.
Richard R.
5 out of 5
4/27/2021
Good, professional, and friendly service and even a free Frappuccino. Thanks.
Pamela B.
4 out of 5
4/27/2021
I enjoyed coming in to have my Mazda serviced. Marcus Swayze was friendly, helpful, efficient, and pleasant in his explaination of the services. I appreciated his co worker's assistance in my rental and the great technicians. Everyone is super nice. Thank you.
Jaime P.
5 out of 5
4/27/2021
Pamela was excellent with helping me.
Roger O.
5 out of 5
4/25/2021
Everyone in the service department were wonderful
David C.
5 out of 5
4/25/2021
Connor Watson was extremely efficient, professional & friendly.
Joyce S.
5 out of 5
4/25/2021
It was great service, great people.
Terry H.
5 out of 5
4/25/2021
Great customer service. Colin deserves a 10 dollar an hour raise!!
Torrey C.
5 out of 5
4/25/2021
Give Chelsea a raise, she was amazing!
Cheryl S.
4 out of 5
4/25/2021
The staff was very professional. They were short staffed and still the work was done in a very timely manner.
Ilandra .
5 out of 5
4/25/2021
Thank you for taking the extra time to go above and beyond and alleviate all of my concerns with my vehicle. I truly appreciate it!
Lawrence M.
5 out of 5
4/24/2021
Pam was very pleasant and explained things very thoroughly, made the whole experience very easy
Michael B.
5 out of 5
4/24/2021
Yes very satisfied. Once again Conner was great. He may not deliver the news you want to hear about your vehicle, but he is very professional, honest and sincere. I very much appreciate Conner and feel he is a good ambassador to West Hills Ford. Thank you Conner!!
David G.
5 out of 5
4/24/2021
Westhills Ford has improved their service to a World Class level over the last two years and it’s easy to see that hiring people like Mr. Arper has a lot to do with it.
William V.
4 out of 5
4/24/2021
I would like to have the screens on the dashboard returned to the mode they were in when when I turn the vehicle over to service department. Thankyou
Alex M.
4 out of 5
4/24/2021
Every thing was great.

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