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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3588 reviews 60%
4 star 1525 reviews 26%
3 star 169 reviews 3%
2 star 358 reviews 6%
1 star 327 reviews 5%
Review Us
Katie D.
5 out of 5
4/30/2021
Excellent service! Barbara went above and beyond my expectations to make a great service experience!
Bill A.
5 out of 5
4/30/2021
Great job!
Sharon T.
4 out of 5
4/30/2021
She was very friendly. I did not wait a couple of minutes, she was there taking care of me.
Steven M.
3 out of 5
4/30/2021
I received a complementary rental car due to the miscommunication of the recall parts not being in stock.
Jaykob B.
5 out of 5
4/30/2021
Car was serviced in a timely manner compared to other dealerships that I have been too. There is actually a point in making an appointment here! They stick to schedule and weren’t behind on schedule! Also got a voucher for a free drink from their cafe as I waited. I will definitely return for future services.
Joyce J.
1 out of 5
4/29/2021
Your schedulers needs to be trained. I was set up for a 12 o’clock appointment with waiting while they fixed the car with the problem the local mechanic had diagnosed and I told to the scheduler. I get there and they tell me they have to diagnose the problem themselves. As they had not even looked at the car 4 hours later, I went home. This is over an hours drive one way. The next day Marcus called and said the problem was what the local mechanic had diagnosed and it would take two and a half weeks to fix it. The scheduler made my appointment for it to be fixed while I waited. I should have been advised they would have to analyze it before they could fix it then give me an estimate of time to fix it. The 12 o’clock appointment did not get looked at until 4 or 5 hours later. I had no information until the next day mid morning. No more Mazda’s for me!
Lawrence O.
5 out of 5
4/29/2021
Everything from the quality of the coffee to the speed of the service was excellent. Your people are very friendly and helpful without being pushy. Thanks.
Dennis S.
5 out of 5
4/29/2021
Her efforts are over the top
Scott M.
5 out of 5
4/29/2021
Connor was excellent and followed through on this task. Thank you
Carol D.
5 out of 5
4/29/2021
I have always been happy with my service and appreciate the great customer service I receive
Paul K.
5 out of 5
4/29/2021
Connor was professional and friendly, appreciated on both counts.
Cathleen A.
5 out of 5
4/29/2021
Brenda was proffessional and kind. Understood that was antsy to get back to work.
Thomas M.
5 out of 5
4/29/2021
Well done to everyone involved. My vehicle presented a challenging diagnostic problem, which your staff addressed efficiently and thoroughly.
Janice E.
5 out of 5
4/28/2021
Brenda is a amazing asset to your service team. Because of her excellent work we will be bringing our future service and purchasing business to West Hills Ford.
Alex M.
5 out of 5
4/28/2021
An other awesome experience! Thank you
David S.
5 out of 5
4/28/2021
The staff, especially Brenda Dunn, were very pleasant and professional. She is always curious and polite during all of our interactions.
Jeffrey G.
2 out of 5
4/28/2021
His hand writing needs work and he couldn’t explain to me in detail what was accomplished
Catherine F.
4 out of 5
4/28/2021
Can't tell where the damages is anymore, thank you!
Daniel R.
5 out of 5
4/28/2021
Colin is a pro and communicates very well
Amy K.
3 out of 5
4/28/2021
I was discounted for the extra labor due to me having to wait longer.

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