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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3588 reviews 60%
4 star 1525 reviews 26%
3 star 169 reviews 3%
2 star 358 reviews 6%
1 star 327 reviews 5%
Review Us
Janice M.
4 out of 5
8/22/2020
Lovely lady. Very helpful.
Vaughn M.
4 out of 5
8/22/2020
Works just fine
Ilona S.
5 out of 5
8/22/2020
Collin was really helpful and keeped me posted about everything going on with my car i give him 5 stars ***** thanks collin
Aaron H.
5 out of 5
8/22/2020
Very nice and helpful!
Kathleen K.
1 out of 5
8/22/2020
I have to bring the car back next week. They had to order parts. I just wish it was done in one day or bring it back sooner than next Friday. Fridays are busy for me so I'll have to juggle my plans.
Jennifer M.
2 out of 5
8/22/2020
I spent over $1000 in January for breaks and now having issues with brakes. Your company will not uphold the guarantee and fix the problem . You are wanting me to spend another $500 to fix something that should be covered. I am done with this company and will let everyone know never to go there!
Anthony R.
5 out of 5
8/22/2020
She always takes good care of us
Megan H.
5 out of 5
8/21/2020
I am thankful that both Cameron & Colin worked as a team to be sure my needs were met. These have been difficult times for me and I am very grateful.
John E.
5 out of 5
8/21/2020
Kelsi did an excellent job!
Tim S.
4 out of 5
8/21/2020
I am very happy and very satisfied with the service I received this morning. The young lady who got things started this morning is named Kelsi, and she was extremely helpful. If I was asked for “more information” I would describe her as the perfect combination of friendly, personal, and professional all at once. I don’t know how long we will be living in this area, but for as long as we are here, I will be a returning customer ... and a lot of that has to do with the the welcome and introduction I received from Kelsi.
Jennifer M.
4 out of 5
8/21/2020
Everything was great. Would have appreciated my floor mats vacuumed though like other dealerships do (they used to wash it too). But other than that, service was great.
Greg L.
2 out of 5
8/21/2020
Worst experience ever. Went for a transmission service and they called and said its $3800.00. And it not safe to drive. Ya nice try. Went to tacoma 4x4 and they fixed it for free. Loose nut on my pitman arm. I see why you guys are a ripoff.
Christina V.
4 out of 5
8/20/2020
Very satisfied, Colin was amazing! Set me up with an appoint that worked with my schedule, got me the best deal for my new set of tires! He’s the best!
Jason D.
5 out of 5
8/20/2020
Kelci was outstanding in communicating progress, coordinating rental car & pick ups and making the whole process as smooth & efficient as possible.
Ron P.
5 out of 5
8/20/2020
My service writer Pam was very helpful and accommodating
Ian H.
5 out of 5
8/20/2020
Great service, start to finish. Every reason for me to return for future services. Thank you Ford, and Pam.
Emma W.
5 out of 5
8/19/2020
Very nice folks.
Wendy R.
2 out of 5
8/19/2020
I had my vehicle serviced one week before a road trip. Four days after the service, the vehicle began showing messages related to the front camera sensor. The service department told my husband they could not fit us in until September 8.(!) I did not know that, and took the vehicle in Monday morning. Colin was very helpful in getting things taken care of, but when I asked him what I should do if the same codes came on during our road trip, he assured me that I could simply keep driving. “The car would still be safe.” I found this confusing, because the safety features were the ones affected. Colin was helpful, but the experience was not reassuring overall, because my 2019 vehicle was not working properly, I had a road trip planned, and the service department could not offer a timely appointment.
Mary G.
5 out of 5
8/19/2020
Pam was knowledgeable about the services that were provided to me. She even called to make sure that my family wouldn’t need car rental service, when the repairs to my vehicle ended up taking longer than anticipated.
Judit R.
4 out of 5
8/19/2020
Pam was very professional and helpful. She answered all my questions and did all she said she would. I had a great experience with her not like before with other service employees. Thank you Pam.

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