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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3588 reviews 60%
4 star 1525 reviews 26%
3 star 169 reviews 3%
2 star 358 reviews 6%
1 star 327 reviews 5%
Review Us
Scott B.
5 out of 5
8/26/2020
She is very thorough, well spokan, knowledgeable. Seem to care about my needs and understands customer service. Best experience I've had in long time. Mechanical with her was very nice and very informative.
Virginia L.
2 out of 5
8/26/2020
I had to keep asking for status up dates about every 3 hours. Starting at 2 pm untilafter 5pm. Was waiting to see if part would arrive, only an hour late (after 3pm) was told it would be in no later than 2pm I had the feeling that someone wanted to keep the vehicle overnight. Not acceptable, since it was in at 11am
Wayne C.
1 out of 5
8/26/2020
$169 diagnostic fee and your mechanic diagnosed nothing! Not one thing is diagnosed in that report. Course of action recommended by your $149 an hour expert is "replace old parts" until we stumble on the actual cause!!!!....
Rennie R.
5 out of 5
8/26/2020
Everyone was so nice and helpful.... Everyone. But I especially give kudos to Cameron for offering excellent customer service. Not only did he help me out, I watched him help other customers. He cares and goes above and beyond typical customer service. What an asset to your team.
Buddy B.
5 out of 5
8/26/2020
Everyone that helped me was super friendly and made my experience delightful. Thank you Mazda Team!
Frank W.
4 out of 5
8/26/2020
Pamala was great. She took time to listen when she obviously had a lot going on. Thank you!
Michael F.
4 out of 5
8/26/2020
Extremely satisfied, Pamela did an excellent job with everything. Only confusion I had was with which noise I was referring too. I called and asked the mechanic to come take a ride with me and they had no issues and then realized I had a serious problem with my turbos.
Cassandra F.
5 out of 5
8/26/2020
Brenda is always amazing to work with!
Randall V.
5 out of 5
8/26/2020
Friendly and helpful staff.
Noel S.
5 out of 5
8/25/2020
Great job
James C.
1 out of 5
8/25/2020
Had to wait more than 30 min before our work began. then it took 90 min for a simple oil change. No car wash. Then we complained that the vehicle was not vacuumed and the service coordinated said "oh, the vac is broken. Next time I will bring my shop vac. If we ever bring it back there.
Vivian D.
4 out of 5
8/25/2020
Chelsea is great!
Julia S.
4 out of 5
8/24/2020
Pam was a little unorganized, and she didn't explain. Things to me very well about what needed to be done (front brakes).
Beth L.
5 out of 5
8/23/2020
The service rep made my experience outstanding
Craig L.
5 out of 5
8/23/2020
Thanks
Larry J.
5 out of 5
8/23/2020
Awesome service. Thank you!
Shannon K.
5 out of 5
8/23/2020
Excellent, quick, and friendly service!
Robert W.
4 out of 5
8/23/2020
Kelsi is the most awesome representative of your company that you could have! She kept me informed, interceded between the technician and me to make sure the issue was addressed. Kelsi is a great representative of your company!
Eiko B.
4 out of 5
8/23/2020
I’m satisfied the service this time. I even didn’t expect additional maintenance needed but it took shorter than I expected. Thank you. One thing additional my comment about phone operators when I book the appointment schedule. They are not flexible understanding and feel inconvenient. Just letting you know.
Joshua K.
5 out of 5
8/23/2020
Thank you Kelsi and team. Great service like always.

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