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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3588 reviews 60%
4 star 1525 reviews 26%
3 star 169 reviews 3%
2 star 358 reviews 6%
1 star 327 reviews 5%
Review Us
Robert S.
5 out of 5
8/31/2020
Thanks for all the help. Westhills Ford will be my first stop for future service
Phil O.
5 out of 5
8/30/2020
Very nice job by this Service Advisor! Sincerely, Phil
Paul O.
5 out of 5
8/30/2020
Brenda was wonderful to work with. She is a pleasure to work with.
James M.
4 out of 5
8/29/2020
I liked the service overall, and thought the technician did a great job. I just feel like the advisor(s) who make the appointments should be more knowledgeable about the services and the prices so the customer can be better aware ahead of time. I can elaborate more if you wish.
Scot K.
5 out of 5
8/29/2020
Kelsi is always professional and very helpful.
Joi B.
5 out of 5
8/29/2020
Loved having the kindness of such lovely front line staff. Thank you Christine.
Raymond M.
1 out of 5
8/28/2020
You guys messed up my window said is was $400+ to fix, and all it took me was a quick Google search to find out it wasnt broken,as it's a procedure that must be followed everytime the battery is disconnected which is literally in the owners manual too, as a dealership you definitely should have known that, to his credit someone named Cameron later called me and told me how to fix it after I had already figured it out myself.
Renee B.
5 out of 5
8/28/2020
Everything was wonderful from start to finish. I am very pleased with the friendly professionalism and service of the staff as well
Everett H.
5 out of 5
8/28/2020
Thanks!
Tamara C.
4 out of 5
8/28/2020
We were so happy with it that we bought a new cx5 from the same dealer.
Israel S.
5 out of 5
8/28/2020
Some of the most thorough and most professional services I’ve experienced in a long time. Kudos!
Paul G.
4 out of 5
8/27/2020
Got oil change and all door latches replaced due to safety recall I had ignored. Spent five hours with a nice walk. Pamela made it a relaxed pleasant day. They cleaned interior and ot rid of the squeak in the brake pedal. Feels like a new car. A+
Stephanie N.
5 out of 5
8/27/2020
This was my first visit. appreciate the service advisor accommodating my service need,and the expediency of their work. The coupon for a free drink was unexpected and a nice treat!
John N.
4 out of 5
8/27/2020
Pam was a great help. She was able to answer all of my questions and clean up some confusion on my part. I plan to request her assistance anytime I bring a vehicle in for service.
Kenneth F.
5 out of 5
8/27/2020
Great people who were respectful and pleasant. Took care of my concerns. Thank you!
Liane J.
5 out of 5
8/27/2020
Everyone was friendly, helpful, and my car’s services were completed in less time than anticipated!
Anisa A.
1 out of 5
8/27/2020
I understand that one hour of labor is 140 so that would mean that 2 hours of labor would add up to 280. I was charged 320. I do not know how that math adds up. And then I was over quoted, that would have included taxes and fees. Then when I go to pick up my vehicle it is almost 80 over that the quote that I had received. If I am to be Quoted I would loke yo have the right quote and not have extras charges as a surprise when I go to pick up my vehicle.
Anisa A.
1 out of 5
8/27/2020
I understand that one hour of labor is 140 so that would mean that 2 hours of labor would add up to 280. I was charged 320. I do not know how that math adds up. And then I was over quoted, that would have included taxes and fees. Then when I go to pick up my vehicle it is almost 80 over that the quote that I had received. If I am to be Quoted I would loke yo have the right quote and not have extras charges as a surprise when I go to pick up my vehicle.
Richard S.
5 out of 5
8/27/2020
Staff was knowledgeable and efficient, with excellent customer service.
James H.
2 out of 5
8/27/2020
The lady working with me was great. What I came in for couldn't get done because the parts were not available.

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