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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3588 reviews 60%
4 star 1525 reviews 26%
3 star 169 reviews 3%
2 star 358 reviews 6%
1 star 327 reviews 5%
Review Us
Jayne P.
5 out of 5
9/22/2020
Cameron was very professional and yet positive and easy going. Refreshing to deal someone competent yet kind with in this busy world. I will look forward to future visits knowing service is fast and reliable.
William M.
5 out of 5
9/22/2020
On-time and pleasant.
Gary R.
4 out of 5
9/22/2020
Only had the car back a few hours. Unless you hear back at a later date you can be confident I am satisfied. Next I I need any type of maintainence I will start with Chelsea.
Bill A.
4 out of 5
9/22/2020
As usual Kelsey Schraider provided excellent customer service. I came on the wrong day for my service Appt but Kelsy took care of me in spite of my error. Great job Kelsy
Darren M.
1 out of 5
9/21/2020
Cameron was great. But I find it super disappointing that I need to bring my $70k Ford Raptor in for 4 recalls that demand it remain in the shop overnight and the cost of the rental car is my expense to cover.
Kent N.
5 out of 5
9/20/2020
Very Happy. Thank You
Kevin H.
4 out of 5
9/20/2020
I needed a simple part and a little labor to get the lug nut off that I stripped. He helped me out of a pickle and was a pleasure to work with.
Steven Z.
5 out of 5
9/20/2020
Pamela was very helpful in getting all my questions answered. I look forward to seeing you guys in December. Thank you.
Debra L.
4 out of 5
9/20/2020
Pam was friendly and described everything to me clearly. She offered the Ford Pass as a means to track services while collecting points valuable for future service and merchandise. She sent texts to keep me informed. She even call to answer a question I had posed when I dropped my vehicle. I would recommend her to anyone. The technician who serviced my vehicle was also helpful. He managed to remove a bike rack from the hitch that I had not been able to get off. They exceeded my expectations!
Lisa J.
5 out of 5
9/19/2020
Colin tried to help as much as he could. He was friendly and listened to my concerns.
Steve R.
2 out of 5
9/19/2020
1) Too far out scheduling for immediate needs. 2) no vehicle washing as courtesy 3) Service for LOF takes too long. 75min ? Customer service rep in drive through was awesome. You need to embrace employees like her.
Karen M.
5 out of 5
9/19/2020
Everything was flawless
Heather .
5 out of 5
9/18/2020
Cameron had amazing customer service. He did a great job.
Randall H.
5 out of 5
9/18/2020
It was a great experience. Colin and Angela did a great job!
Mark S.
5 out of 5
9/18/2020
Very awesome service from start to finish Im glad I bought a Mazda. Keep up the Great work!
Pete A.
1 out of 5
9/18/2020
I don’t understand how service department cannot get obsolete parts or why they can’t get after market parts to fix my car. Other than that my visit was fine.
Colleen .
5 out of 5
9/18/2020
Christina was super helpful, thorough and kind. Thank you so much for the exceptional service. This was our first experience here and we will be back thanks to Christina. Thank you, Christina!
Paul P.
5 out of 5
9/18/2020
Prompt, timely, fully informative & communicative, effective & proficient, courteous. Ideal!
Siri L.
5 out of 5
9/18/2020
Brenda Dunn is always so helpful, friendly and efficient! Great experience as always.
Barbara Y.
5 out of 5
9/18/2020
Very personable and kept us up to date on the status of our car being serviced.

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