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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3588 reviews 60%
4 star 1525 reviews 26%
3 star 169 reviews 3%
2 star 358 reviews 6%
1 star 327 reviews 5%
Review Us
Bonnie W.
5 out of 5
9/27/2020
Everything was great!
Diane B.
4 out of 5
9/27/2020
I can’t wait to hear back when you can service the recall
Marcus B.
5 out of 5
9/27/2020
Pam and Marcus were a pleasure to with with.
Tony B.
2 out of 5
9/26/2020
I brought my 2006 truck in for diagnostics for rough idle at startup which included taking off the valve cover and looking at cam, lifters, etc. The repairs quoted were $8000 with some concern over a metal lifter rod that was broken and discharged into the engine possibly doing other damage so I asked them to put the truck back together so that I could trade it in -- probably at Westway when I picked it up. It is now running much rougher (and no longer just at startup) than when I brought it in. I was prepared for some degradation, but surprised by the amount. Your service representatives (esp Cameron) were all great, but I doubt I'll be back to Westway.
Dan .
4 out of 5
9/26/2020
Just great friendly people all around. All of my questions were answered efficiently. The other gal in the office (unfortunately didn't get her name but she took care of me while the service person was busy). Happy i went there for service.
Nathan W.
5 out of 5
9/26/2020
Brenda is fantastic! I trust her with my truck and it’s care.
Jay K.
5 out of 5
9/26/2020
Chelsea did a great job getting my warranty ite.s taken care of on my truck. Thank you Chelsea
James G.
5 out of 5
9/25/2020
Brenda is a great Service Advisor. She is good to work with and has a pleasant attitude Thanks Brenda
Robert A.
5 out of 5
9/25/2020
Thank you
Darren M.
5 out of 5
9/25/2020
No comments.
Kimberly S.
5 out of 5
9/25/2020
Everyone is very nice and go out of there way to help you
Laurence H.
4 out of 5
9/25/2020
Took over a month to sort everything out due to problems with work by other entities, but eventually it got worked out. Colin was exceedingly helpful though the process, and kept me well posted and taken care of throughout. The situation was frustrating due to scheduling issues, but everything fell into place in the end.
Sharon C.
5 out of 5
9/24/2020
Everyone was courteous to this 80-year-old lady thank you
Stephen W.
5 out of 5
9/23/2020
Always the best service and communication.
Jonathan B.
2 out of 5
9/23/2020
Thanks. The people were all amazing. The process however is slow. It took me 50 minutes to pull in with my car and pull out with a rental car (that I paid for). It took about the same amount of time to pick my car back up. Meanwhile, today I picked my wife’s car up at South Tacoma Mazda. I dropped off the (free) loaner car and drove off in my wife’s car in less than 5 minutes (dropping off her car took 10 minutes). Everyone at West Hills Mazda is super nice but for some reason it takes a long time just to pick up/drop off (and paying for a rental for <24 hours on top of $750 dollar maintenance bill just adds to frustration),
Lacy R.
4 out of 5
9/23/2020
It took 2 hrs but everyone was lovely.
Russell P.
5 out of 5
9/23/2020
Always very professional and helpful service, thank you West Hills Ford!
Waylan S.
5 out of 5
9/23/2020
None
Stephanie G.
4 out of 5
9/23/2020
Christina was fantastic at trying to help me after the Dodge office messed up my appointment.
Ron G.
5 out of 5
9/23/2020
Brenda is amazing as always! She does nothing but go above and beyond.

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