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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3588 reviews 60%
4 star 1525 reviews 26%
3 star 169 reviews 3%
2 star 358 reviews 6%
1 star 327 reviews 5%
Review Us
Mike P.
4 out of 5
9/30/2020
Brenda was as usual perfect. Great follow up and communication. You are lucky to habe such a trusted employee. Thanks Mike
Chris H.
2 out of 5
9/30/2020
Making me wear a mask?! Service was great everybody was nice but making me wear a mask against my will based on ignorance and unlawful edicts is unacceptable. I will have all future repairs done some where else and I will never buy any automobile from this location ever nor will anybody I know.
Wendy W.
4 out of 5
9/30/2020
Christina and Colin were both so nice and patient with me over the fact that I got totally mixed up on what I'd had done and when on my 1990 Mazda! I was upset at first that my requested timing belt repair had not been done because parts had to be ordered, forgetting completely that the timing belt had already been replaced three years ago. Then when they told me my battery's test had failed, I insisted I had bought it at West Hills only a couple years ago--- it was actually five. They were able to find and install a new battery for me right then and there, and sent me on my way with me smiling but quite red-faced over my faulty memory. Thanks for having two such great people there. (And it was fun to get to chat with Rebecca while I was waiting for the battery installation.)
Jennifer E.
5 out of 5
9/30/2020
Cameron was great, fulfilled all expectations as promised He was professional, courteous, efficient and a pleasure to do business with!
Yolanda T.
5 out of 5
9/30/2020
Happy customer ????
Frank W.
5 out of 5
9/30/2020
Good communication.
Charles S.
4 out of 5
9/30/2020
THE PEOPLE THAT I CAME IN CONTACT WERE ALL VERY PROFESSIONAL. KEEP UP THE GOOD WORK!!!
Leila W.
5 out of 5
9/30/2020
Very helpful
Tammy R.
5 out of 5
9/30/2020
Kelsi was very professional and polite. She made the experience very pleasant.
John L.
5 out of 5
9/30/2020
none
Caleb S.
5 out of 5
9/30/2020
Service through its entirety was superb today. I appreciate all of Chelsea's help in getting my car in and taken care of today.
Jeffrey F.
5 out of 5
9/30/2020
Cameron was a terrific service rep.
Leann L.
5 out of 5
9/29/2020
She and her team are amazing!
Timothy R.
5 out of 5
9/29/2020
Very friendly and gave updates often on work progress
Tanya H.
4 out of 5
9/29/2020
Kelsi was very courteous and helpful. It was a good first experience. There was, however an oily like smudge around my door handle.
Delfin H.
5 out of 5
9/29/2020
Christina was wonderful and probably the most personable and friendly service rep I have dealt with in all my years of dealing with service rep from various dealers. Service was prompt and timely,
David Z.
4 out of 5
9/29/2020
My goodness, I saved almost 1000 dollars today, thank you! It Did pay to have extended warranty service, although it was an outside force that caused damage. Yes, I'm satisfied and thankful! See ya for my next service!
David S.
5 out of 5
9/28/2020
Brenda was fantastic and really helpful.
Kalvin B.
5 out of 5
9/28/2020
No comment.
David W.
4 out of 5
9/27/2020
One minor glitch. This is my wife's car. She had stated in the online service appointment that she wanted the E brake boot fixed as well as the engine missing problem. Not knowing about the boot issue, I failed to mention that when I brought the car in. The boot issue was apparently never even looked at. Doesn't anyone there read what the problem(s) is/are on what is submitted online?

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