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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3588 reviews 60%
4 star 1525 reviews 26%
3 star 169 reviews 3%
2 star 358 reviews 6%
1 star 327 reviews 5%
Review Us
David R.
5 out of 5
10/24/2020
Great team
Justin C.
4 out of 5
10/24/2020
Couldn't have asked for any better service.
Pamela B.
4 out of 5
10/23/2020
Bringing my Mazda Cx5 in for servicing was a pleasant experience. Colin Arper is always helpful and knowledgeable. I appreciate the friendly atmosphere of his coworkers Rebecca and Cameron, all three has answered any questions and gave suggestions. I also would like to thank the hardworking mechanics for taking great care of my car. All of you are amazing.
Brian B.
5 out of 5
10/23/2020
The world needs more people like Brenda, great morning person full of energy and gets the job done . Dealing with you guys makes it easy to bring my truck in for service. Thank you
Dustin W.
5 out of 5
10/23/2020
Everyone was very helpful and courteous, and in good spirits.
Robin L.
5 out of 5
10/23/2020
Great service,Advisor very prompt and professional.thank you
Marcia L.
5 out of 5
10/23/2020
Thank you it was a lovely experience
Robert W.
5 out of 5
10/23/2020
Kelsi is a great representative for your company! The service was done in a very timely manner and I appreciate that! I will continue to bring my vehicles to West Hills Ford while you have such a good team of people working for you.
Jeffery A.
5 out of 5
10/23/2020
Extremely knowledgeable friendly respectful and expeditious. Thank you
Daniel B.
2 out of 5
10/22/2020
I had to bring my car back because after an oil change it was leaking oil. Problem Solved: The tech, Matt, did not cause the leak, but he did fix it. Kept me informed, showed me photos of the reason for the leak. I was very pleased with Service Adviser, Pam Richards. She got my car back in for a second visit right away. My car is a pricey 2019 Shelby GT350 and I’m not looking forward to having the Oil Change team do the next service.
Michael K.
5 out of 5
10/22/2020
Chelsea, my service rep, is great to work with, 5 stars for her.
Steven C.
1 out of 5
10/22/2020
When I checked in I was told my loyalty program would cover the cost of my srvice. When it was complete I was told it expired, Brenda should check before telling customers one thing and setting expectations then telling them something else at checkout. This is the second experince time this has happened with her
Richard N.
5 out of 5
10/22/2020
Everyone was very pleasant and helpful and very professional
Phillip Z.
5 out of 5
10/22/2020
Pam did a great job
Katie G.
5 out of 5
10/22/2020
Everyone was very friendly and gave helpful time expectations as well
Keith L.
5 out of 5
10/22/2020
In and out in a timely manner
Brandon S.
1 out of 5
10/22/2020
I addressed concerns about my rear passenger brakes. And after have the car for a day and performing a diagnostic of the car and an oil change they didn't look at the brakes concern I had.
Joe B.
5 out of 5
10/21/2020
Chelsea was excellent, she was very professional very friendly and helpful, when I come back I will always ask for her.
John L.
5 out of 5
10/20/2020
None
Caleb S.
5 out of 5
10/20/2020
As always our experience was great. Chelsea went out of her way to help entertain my kids while I switched over carseats. We love servicing our car with her.

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