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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3588 reviews 60%
4 star 1525 reviews 26%
3 star 169 reviews 3%
2 star 358 reviews 6%
1 star 327 reviews 5%
Review Us
Andrew L.
2 out of 5
10/28/2020
Chelsea was great to deal with! She answered my questions and listened to my concerns. She had pictures taken. However, I have had the van for 2 months. It sits in a parking lot at the post office with 10 other vehicles overnight. So for it to have a rodent problem, is highly unlikely. For the warranty to not cover it, or Ford to cover it, or no discounted fees is unacceptable! My family have purchased more than 5 cars from your dealership. Service though in my vans have been severely lacking! Andrew L
William M.
2 out of 5
10/28/2020
I asked to have a battery post cleaned. What I got was a bigger mess with battery acid/corrosion products carelessly splattered on hoses, wires, metal parts and aluminum engine parts. I pointed this out to EF130 she informed me that the shop only had compressed air but she would vacuum the area. This would have been a complete waste of time as this mess required a deep cleaning which is what I did when I got home. The time I spent cleaning was two hours. At the very least I would like to have my $38.14 refunded to me.
James P.
5 out of 5
10/28/2020
Pam was outstanding. Went the extra mile to make sure I was completely taken care of. Much appreciated
Bethany K.
5 out of 5
10/27/2020
Very good and fast service
James M.
5 out of 5
10/27/2020
Kelsi was very helpful, kind and considerate. Her professional demeanor is a stand out at your establishment. The owners of West Hills should consider these attributes when hiring in the sales department.
Helen S.
5 out of 5
10/27/2020
Kelsi professional and informative as always
Jim M.
4 out of 5
10/27/2020
I will be returning. Everything went well.
Ryan D.
5 out of 5
10/26/2020
Kelsi was awesome as always!
Sue M.
5 out of 5
10/25/2020
Great service!! Colin always address me by name making the service very personal. Thank you!!
Christopher .
5 out of 5
10/25/2020
Pam was exceptional
Jean Y.
5 out of 5
10/25/2020
Always perfect. Always.
Dakota A.
5 out of 5
10/25/2020
Amazing job, Colin. **** yeah.
Josh S.
5 out of 5
10/25/2020
Awesome responsive service, friendly staff
Paul M.
5 out of 5
10/25/2020
Service was very well delivered and completely satisfied with service.
Robin M.
5 out of 5
10/24/2020
Kelsi was great!
**** A.
4 out of 5
10/24/2020
Brenda and the maintenance team did an excellent job of determining the work which needed to be accomplished in the near future.
Carmen C.
5 out of 5
10/24/2020
Great job. Waiting time was shorter this time. Service person very helpful
Alice E.
5 out of 5
10/24/2020
Thank you!????????
Brian A.
4 out of 5
10/24/2020
Chelsea did an awesome job. We determined the technicians inadvertently forgot to rotate the tires on my truck. Chelsea quickly, efficiently, and professionally took action to satisfy my concerns. I hope to work directly with Chelsea during my future maintenance visits.
Ryan S.
3 out of 5
10/24/2020
Please enforce mask wearing on guests waiting for vehicles. I was one of three waiting and neither of the other two was wearing a mask correctly (one without, one with a chin diaper)

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