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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3588 reviews 60%
4 star 1525 reviews 26%
3 star 169 reviews 3%
2 star 358 reviews 6%
1 star 327 reviews 5%
Review Us
Robert D.
4 out of 5
11/5/2020
Hands down the best customer/ guest service ever at a dealership. Very friendly and professional. Quick and straight forward service was provided to me! Took me in before my appointed time and got me out within what it seemed as moments. Would definitely recommend their service department!
Kerry T.
5 out of 5
11/5/2020
Every person we worked with a great. We will come back in the future.
Jill A.
5 out of 5
11/5/2020
Yes but it’s always good
Mary K.
3 out of 5
11/5/2020
The shuttle would have made it better or available snack machines since the snack bar closed. Not a huge deal.
Paul L.
4 out of 5
11/4/2020
Awesome attention paid to my needs. Clone her.
Rick H.
4 out of 5
11/4/2020
Kelsi Schroeder was my service adviser this time as she has been before, and anytime she is I am always confident that she will see that my auto is repaired correctly and in a timely manner while keeping informed on the progress. She is a great asset to West hills ford and I believe will always be.
Jonathan C.
4 out of 5
11/4/2020
I so enjoy working with Brenda very much she is efficient bright and I will continue to do business with you and look forward to the professional service that I’ve been receiving thank all of you very much and know that you will always have my continued support
Ora S.
5 out of 5
11/4/2020
Good service and timely.
Petra .
5 out of 5
11/4/2020
I received excellent treatment from Pam. She was very pleasant and personable. It was my first time at the West Hill location and made everything stress free and comfortable. I appreciate her services and always keeping me well informed with my vehicle.
Shane C.
5 out of 5
11/4/2020
Very smooth process.
Everett B.
5 out of 5
11/4/2020
Great thank you
Everett B.
5 out of 5
11/4/2020
Great thank you
Victor Y.
1 out of 5
11/4/2020
We brought the car in twice to fix an oil leak issue a couple of months ago and spent a lot of money for an issue that was supposedly fixed twice. When we came in for our our oil change we were told once again that we might have an oil leak.
Craig S.
5 out of 5
11/4/2020
Very happy with the total experience.
Sharon B.
4 out of 5
11/3/2020
She was very efficient and prompt. When she said it would be about an hour, that’s what it was. She was very gracious and made me feel that my car would be well taken care of as well as myself, the customer. I left feeling good about your service. Thank you
Christopher S.
5 out of 5
11/3/2020
Staff was friendly, helpful and knowledgeable. Service was timely.
Frederick E.
5 out of 5
11/3/2020
Outstanding job.
Leona D.
5 out of 5
11/1/2020
The staff is so friendky n always make u feel comfortable
Wendy B.
4 out of 5
11/1/2020
I receive excellent customer service above and beyond my expectations from Pam in both my routine maintenance visits for my Edge plus on the phone with my many questions. WB
Blaine S.
5 out of 5
11/1/2020
Awesome service!

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