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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3588 reviews 60%
4 star 1525 reviews 26%
3 star 169 reviews 3%
2 star 358 reviews 6%
1 star 327 reviews 5%
Review Us
Mark A.
5 out of 5
11/15/2020
Great communications, work was done right and on time
Sam H.
5 out of 5
11/14/2020
Great experience
David H.
5 out of 5
11/14/2020
I enjoyed the Customer friendly service. They took care everything that needed to be taken care of.
Paige N.
5 out of 5
11/14/2020
Brenda was great and very helpful. I would go back to her again.
Paul S.
5 out of 5
11/14/2020
Great communication, great service at West Hills Mazda
Shelli G.
5 out of 5
11/14/2020
Great service,
Ronald F.
4 out of 5
11/14/2020
Pam was great handling a unique situation. We were out quickly, and all needs handled efficiently.
Andrea B.
4 out of 5
11/14/2020
Friendly Young group of service members are sincerely trying to meet all the needs of Mazda customers. I hope that product training is on going .. It will make for even better service, and happier team members. Designated cashiers are a good idea. I would step up COVID cleaning stations outside all the dealership entry doors THAT REALlY MATTERS!!!! Some outside chairs would be nice, because of COVID concerns, do all you can to communicate your commitment to customer safety and team member safety . Some neutral music should be good too , it’s a little sterile I’m the dealership. Please do everything you can to be an awesome stand alone brand , serve your own coffee say goodbye to Ford!!!
Robert R.
5 out of 5
11/13/2020
Great service, easy in and out
Juan .
5 out of 5
11/13/2020
The staff were professional and treated me well. It made me feel like my oil change was a top priority for the service department. I will definitely be coming back for routine service.
Jarred L.
5 out of 5
11/13/2020
Thanks for getting my truck serviced without an appointment.
Mark E.
5 out of 5
11/13/2020
Kelsie was friendly, prompt, and made sure My vehicle got the service it needed.
Mark N.
4 out of 5
11/12/2020
She gave me a friendly greeting when I arrived. She was knowledgeable about the service my truck needed and researched any recalls and suggested maintenance. My wait time was acceptable. Thanks
Peter S.
5 out of 5
11/12/2020
The service advisor , Chelsea, is totally helpful, thorough, and professional. She is awesome!
Hamilton H.
5 out of 5
11/12/2020
It was a nice surprise that the first oil change was free. Thanks you.
Dustin M.
4 out of 5
11/12/2020
Pam was a great contact to have. She was very kind and friendly during all conversations and assisted me with additional maintenance and cost verification to complete.
Noelliene E.
5 out of 5
11/12/2020
I have always been pleased doing business with Westhills Mazda. Both Cameron and Collin have superb customer service skills! Thank you for keeping you customers happy
Karen D.
4 out of 5
11/12/2020
My car was acting like it was possessed and it was my battery, cam took me home and arranged for me to get a ride back to Mazda, thank you again Cam Karen
Jeff K.
4 out of 5
11/12/2020
I came to West Hills Ford because I was not happy with the Ford dealership near me. After a phone call, dropping off the vehicle, another phone call regarding the service and what I requested, then picking up the vehicle, I am very happy I came to West Hills for service. Everything was handled perfectly!! I could not be more satisfied.
Wesley B.
5 out of 5
11/12/2020
Thank you to everyone for the excellent treatment as always.

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