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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3588 reviews 60%
4 star 1525 reviews 26%
3 star 169 reviews 3%
2 star 358 reviews 6%
1 star 327 reviews 5%
Review Us
John C.
5 out of 5
11/19/2020
Chelsea was a phenomenal help and resource while getting me vehicle worked on. She is extremely polite, knowledgeable and detail oriented in every task she does. She is a tremendous asset to your organization and I would gladly do business with her again.
Gregory T.
5 out of 5
11/19/2020
Colin was very nice and informative. Very satisfied
Matthew G.
5 out of 5
11/19/2020
Kelli is always helpful and professional. Exemplary work.
Krista Z.
5 out of 5
11/19/2020
Chelsea was extremely professional and very personable. She was also very thorough with no pressure. Thanks!
Robel H.
5 out of 5
11/18/2020
Very polite, prompt, efficient, and courtesy. They were able to accommodate the additional services my vehicle needed during my visit.
David K.
5 out of 5
11/18/2020
Very good service!
Brandi B.
4 out of 5
11/18/2020
The lady that checked me in at Ford and helped me while the vehicle was undergoing service was very helpful. She spoke to me about some things that the technician brought up that should be done to the truck and she was very polite. The truck was completed in the time frame that she said it would be and everything was completed on the truck that I needed. I was very pleased with the service.
Donna J.
4 out of 5
11/18/2020
We drive a long way to come to West Hills. Your entire staff have been excellent,and your tech team solved a problem that 2 other Ford dealers could not.
Robin A.
5 out of 5
11/18/2020
yes, excellent service
Guy F.
5 out of 5
11/18/2020
Yes very nice
Jill S.
5 out of 5
11/17/2020
Chelsea is awesome always helpful very friendly
Kimberlee B.
5 out of 5
11/17/2020
Service department is great especially Chelsea!!!
Shawn B.
4 out of 5
11/17/2020
Kelsi was awesome and got my car fixed once the parts arrived
Debbie W.
1 out of 5
11/17/2020
I had my oil changed on wednesday. On saturday, when I was in Seattle, my husband called to tell me that there was oil left on the driveway where my car had been parked, and he asked me to take it to the nearest car repair asap and have it checked out. I looked under the car and could see the oil dripping. The repairman dropped everything to look at my car right away. He said the dipstick had not been put back in tightly. I gave him $50 for his help.
Sheldon B.
4 out of 5
11/16/2020
Chelsea provided EXCELLENT customer service. It was quite refreshing! She is very good & in my opinion deserves a promotion higher within the company. An asset definitely. I will bring my Ford back in the future! Z Breaux
Rasel D.
5 out of 5
11/15/2020
Yes, i am very satisfied, great customer service. Thank you
Jon C.
5 out of 5
11/15/2020
She’s keeping me updated on the repairs
Paul C.
5 out of 5
11/15/2020
Extremely happy with service
Greg G.
2 out of 5
11/15/2020
2 hours for an oil change. If it was free it would not have been worth the wait. More troubling is that only 2 service bays were being used and i was the only person waiting.
Jonathan F.
5 out of 5
11/15/2020
The staff was friendly and efficient and we appreciated having everything done so quickly. Thanks!

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