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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3588 reviews 60%
4 star 1525 reviews 26%
3 star 169 reviews 3%
2 star 358 reviews 6%
1 star 327 reviews 5%
Review Us
Kim K.
4 out of 5
1/15/2021
I was satisfied that the work done on my car was necessary.
Tanya L.
2 out of 5
1/15/2021
I understand that my situation was different. I am sure a recalled motor does not come across the shop often. I appreciate that it was taken care at no cost to me. The part I felt that could have used some improvement was the lack of communication. One time I went three weeks without an update on vehicle. I felt there were times I had to get snippy in order to get answers. I am not that type of person and did not appreciate being put into that situation. I understand things happen. I just wanted to know what was going on. Also the fact that I have owned the car for four months yet it was in the shop for three of those months is disheartening. I would hope that in the future you guys will look into the communication part. It also would have been nice to have received a car in the process to use since it was in the shop for three months and I had to get rides to work daily as well as any errands I had to run. Again I am thankful that my car was taken care of I can not thank you guys enough for that.
Tom N.
4 out of 5
1/15/2021
The service manger Kelsi was very enthusiastic to help me get the correct service I required on my vehicle She was help and returns my calls promptly I appreciate her a a rep
Edward T.
5 out of 5
1/15/2021
Always kept us informed of the progress of our car. Very professional and patient dealing with our insurance. We will definitely recommend to friends and family. Thank you!
Kathryne B.
5 out of 5
1/15/2021
I fully trust my auto needs with this location. Connor did a great job.
Josh C.
5 out of 5
1/15/2021
Collin was a pleasure to work with!
John G.
2 out of 5
1/14/2021
Early appointment at 7:30. Car wasn’t worked on till after 8:30. My time is as valuable as yours. I waited an extra hour
David G.
5 out of 5
1/14/2021
Chelsea was very professional warm and friendly, not to mention efficient and very organized. I even got a relaxing cup of coffee! Thank you.
George H.
5 out of 5
1/14/2021
She was very professional and expedient
James L.
5 out of 5
1/13/2021
Pam was fantastic!!!!!
Anna B.
4 out of 5
1/13/2021
Stellar customer service. Wait time was 6 hours. I was offered drinks and checked on. Appreciated the care. My service advisor was excellent. Very personable. She was professional and very courteous.
Brittany W.
1 out of 5
1/13/2021
Called in regards to a water leak to be looked. Was told by lady who answered phone it could be checked when I came in same day for oil change; incase I needed to have window replaced else where since water was getting into my vehicle. Got to check in and gentleman that checked me in told me unless I wanted to leave my car for the entire day, it could not be done because it would require a full diagnostic check- even though you can visibly see where the problem was and could watch the leakage inside- After being told my vehicle oil change was done, I asked a technician how long water testing took so I could schedule accordingly, I was told it takes only about an hour.. a lot of information that seemed either inaccurate or inconsistent.
Michael R.
5 out of 5
1/13/2021
Professional and friendly.
Erik D.
5 out of 5
1/12/2021
Excellent customer service.
Richard F.
5 out of 5
1/12/2021
Chelsea was very polite, professional and swift with dealing with me. Thankyou Chelsea. Richard F
Louise Y.
4 out of 5
1/12/2021
I was scheduled for oil change and tire rotation. Due to the vigilance Of the mechanics it was recommended that I purchase some additional filters and a new battery. I am pleased that between Pam and the mechanic my Ford Escape is now up to date which will save an appointment in the future. Thank you fir the excellent continuing service for my vehicle
G W.
4 out of 5
1/12/2021
Came in for a oil change. Brenda was very accommodating. Happy with the service.
Michelle V.
4 out of 5
1/12/2021
Colin was very helpful explaining the repairs. I appreciate him letting me know that my vehicle was exempt from the recall 20N11 notice that keeps appearing on my Ford App. My only question is why am I still getting the alerts if my vehicle is exempt.
Jennifer J.
4 out of 5
1/10/2021
I was very impressed with Connor. His work ethic and costumer service was fantastic. He did a great job contacting me about issues with my car and taking care of me when we picked up the car. I hope he succeeds and does well in his career and future.
Julie G.
4 out of 5
1/10/2021
Cameron provided the Best Customer service a customer could want. ????????????????????

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