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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3588 reviews 60%
4 star 1525 reviews 26%
3 star 169 reviews 3%
2 star 358 reviews 6%
1 star 327 reviews 5%
Review Us
Mary C.
3 out of 5
1/22/2018
it was good and really I hope in a good way that my Darling baby ford will not have to come back to west Hill Ford.unless it is to sell her thanks for the help
Rocco B.
5 out of 5
1/21/2018
Roger did a great job. He was very helpful and kept me very informed with the progress of my repair
Donald O.
5 out of 5
1/21/2018
Service finished earlier than estimated. Liked the personal touch
Jayne S.
5 out of 5
1/21/2018
Howard went above and beyond what we expected. Awesome job!
Roger S.
5 out of 5
1/20/2018
Mr. Foster was very efficient, and explained things clearly.
David C.
5 out of 5
1/20/2018
Howard was incredibly helpful and hospital with my time. I was VERY pleased with the service he provided and I felt 110% comfortable in his care. I plan on staying with Mazda partly due to his professionalism.
Stacie H.
5 out of 5
1/20/2018
Bryan did an awesome job
Donna K.
4 out of 5
1/20/2018
Stacie provided me with detailed information about the repairs needed on my car and what the next steps were. She then rescheduled me for a later date& has arranged a rental car for the 4 days my car will be in the shop. I appreciated her competence.
Joanne T.
5 out of 5
1/19/2018
Stacie was very nice. She was very helpful in answering my questions.
Susan S.
5 out of 5
1/19/2018
Thanks for your help
Ellen S.
5 out of 5
1/19/2018
My experience: This dealership and today's service person/Howsrd Treated me like a queen'
Rosemarie R.
3 out of 5
1/19/2018
well done. but repairs we expensive
William T.
5 out of 5
1/18/2018
All went well
Shelly L.
5 out of 5
1/18/2018
Stacie was very patient, helpful and kind.
Shelly L.
5 out of 5
1/18/2018
Roger was very sincere and helpful which I greatly appreciated.
Donald S.
5 out of 5
1/18/2018
Great service all around. Quality staff and as expected for Ford quality product. Nothing short of excellent. Thank you!!!
David P.
5 out of 5
1/18/2018
Excellent work and complete a half hour before prediction.
Rodger R.
5 out of 5
1/17/2018
Great service.
Brandon B.
1 out of 5
1/17/2018
after I left the dealer service department my check engine light came on and my truck started missfiring, go figure I take my truck to a dealership and boom it's having more issues now, I should have just did the recall myself, also worst ziptie job I have ever seen, I wish I could add pictures of this ****, now I gotta figure out what the dealer **** up this time... figures...
Richard M.
5 out of 5
1/17/2018
The service writer that handled my service was better than excellent. It was a pleasure to bring my vehicle to West Hills Ford for service. Brad was my service advisor and he did a superb job handling my vehicle and making sure my wife and myself were completely satisfied with the work that was going to be done on our vehicle. I am returning with another of my vehicles in a couple weeks for more work to be done. Thanks for having excellent service advisors, mechanics, sales man and support staff.

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