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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3588 reviews 60%
4 star 1525 reviews 26%
3 star 169 reviews 3%
2 star 358 reviews 6%
1 star 327 reviews 5%
Review Us
Marianne S.
5 out of 5
1/26/2018
It was great!
Jeffrey S.
2 out of 5
1/26/2018
your team was awesome in the fact that they were able to get me an appointment to service my 2016 f350 diesel. But was told after the fact that they didn't fill the D.E.F. tank in the service , because when I purchased the vehicle, a year ago from WHF, I prepaid for services and the DEF was not part of it. So I guess prepaid service doesn't cover all the vital fluids. WEIRD
Edward Q.
5 out of 5
1/26/2018
Brad was very atentive and kept me up to date with the progress on my vehicle. Thank you. Ed Quinlan
Teresa T.
4 out of 5
1/26/2018
We just bought our car and fell in love with it, we werent sure what was wrong but you folks did, gosh it drives great now, thank you:)
Vicki B.
5 out of 5
1/25/2018
Completed service on time as promised with professional environment
Darron B.
5 out of 5
1/25/2018
Stacy has been helping me with an ongoing tailgate problem with my 2014 flex she is very professional and very helpful and in keeping me informed on what is going on I can see why West Hill Ford and Mazda would have people like this on their team it shows commitment and that they care about their customers thank you
Jennifer S.
3 out of 5
1/25/2018
Howard was great. One thing I dislike is it takes 2 hours for an oil change, I do not feel at all received when arriving, I had to stand around for at least 5 minutes until someone asked if I needed help.
John L.
5 out of 5
1/25/2018
Thank you
Susanna H.
5 out of 5
1/25/2018
Bryan is always helpful and he provides great customer service.
Kylie K.
5 out of 5
1/25/2018
Thank u Howard. I was very satisfied with your service. Thank for going over every detail they checked on my car.
Loyd J.
5 out of 5
1/25/2018
Good service
John M.
5 out of 5
1/25/2018
Bryan was exceptional. Answered our questions and kept us informed of the status of the work being done. Helped us out with a rear mat!
April R.
2 out of 5
1/24/2018
I was completely satisfied with the service by all personnel I encountered - Howard, Kelsi and Michael! 5 stars to all and no improvements needed! See my detailed notes in google review. The physical facility was less than optimal, compared to service centers I've used elsewhere. It felt disorganized and congested, contributing to longer wait times, in my opinion. But not fault of personnel. Just need better designed building. Details in google review. Overall I will continue to use West Hills Mazda and recommend to others. Thanks to all.
Demara P.
4 out of 5
1/24/2018
I was very happy with my experience! They really took care of me @ West Hills... I called in the morning & was able to get an appointment that same day! Then, the oil change took less time than originally quoted. Stacie came and got me personally when they were all done. Thank-you!
Arlene D.
5 out of 5
1/24/2018
The whole experience was quick and had great communication from the service department. Thank you
Amanda S.
1 out of 5
1/24/2018
Please call me to discuss
Richard C.
5 out of 5
1/24/2018
Thank you so much you guys are amazing
Daniel W.
5 out of 5
1/24/2018
The best:)
Richard L.
4 out of 5
1/23/2018
Brad is awesome. He went extra mile in helping get the scratches in my truck fixed in addition to a great first oil change.
William E.
4 out of 5
1/23/2018
So far my truck is doing what it is supposed to be doing, Brad and John were great with me.

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