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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3588 reviews 60%
4 star 1525 reviews 26%
3 star 169 reviews 3%
2 star 358 reviews 6%
1 star 327 reviews 5%
Review Us
Carol K.
5 out of 5
2/1/2018
Great service, friendly staff
Randy G.
5 out of 5
2/1/2018
She was great with handling with my car and gave me great info
Christopher B.
4 out of 5
2/1/2018
Extremely helpful, polite, and made me feel very comfortable to be at the dealership and knowing I was going to get taken care of.
Ashley H.
2 out of 5
2/1/2018
The circumstances I was at the dealership for weren't ideal but Howard made the experience so much better. He is the reason I will return.
Ronald H.
5 out of 5
1/31/2018
Excellent
Vaughn M.
5 out of 5
1/31/2018
Great Service. Bryan kept me updated by text thru the entire process.
Bonnie M.
5 out of 5
1/31/2018
Howard’s customer service was above and beyond. He made sure to go out of his way to let me know the status of my service, each step of the way. He was personal and relational. These qualities are very rarely seen in customer service. As a result of his outstanding service I felt like a person who mattered and not just a number!
Mike H.
5 out of 5
1/31/2018
Very satisfied
Andrew H.
5 out of 5
1/31/2018
Howard was an absolute pleasure to deal with.
Mark G.
5 out of 5
1/31/2018
Outstanding service! Thank you to Brad and the whole team.
Michael L.
5 out of 5
1/30/2018
Brad answered all my questions and was very helpful, even when the service department seemed understaffed.
David B.
4 out of 5
1/30/2018
Very honest. I know from past experience if I had taken my car to a different repair shop, I would pay twice as much for unnecessary service.
Jacob L.
1 out of 5
1/28/2018
I brought my car into you for the past year-and-a-half +, there is some paint flaking on the rims (car was 1.5 yr old, I bought new), the service rep took pictures of rims, and sent to Mazda. I called back while later, they said they were waiting for new rims to come into stock (under warranty) and my claim was approved and I would get a new set, but it would be a couple months. Came in for my oil change a year ago and they had no record of my warranty submittal, or the approved tires, and said to call back, when I called back I could not get connected to the person I needed to and I promptly forgot about it. 6 months ago I came in and had another set of pictures of my tires taken (by Wendy McQuaid, 27 July 2017), and they submitted it to Mazda again I think, I got no follow-up, and I forgot about it again. I asked today (27 Jan 2018) at my 6 months old change and they say I have to call back on a weekday to get in touch with the person I need to. So I guess I'll call sometime next week to try to get this figured out?
William W.
4 out of 5
1/28/2018
Bunnies are fuzzy
Marcus O.
3 out of 5
1/28/2018
Very up from by with information that caused a delay,, while being timely, letting not me know that the vehicle would not be ready according to the original time line. This enabled me to make arrangements for alternative transportation for the extended time frame. Vehicle was ready when stated that it would be.
Ashley H.
1 out of 5
1/28/2018
As far as customer service goes it was a perfect experience. Howard went above and beyond to ensure my family and I were comfortable. However my issue came when it was time to drive away. Upon inspection of my vehicle I noticed a large crack up the windshield. I was troubled seeing this as this crack was not there when I dropped my car off and left it in the dealership' s care. I immediatly brought this issue up with Howard, he brought out the master tech who admitted fault of the technicians. I will be there at 8am Monday morning to iron out the details.
Gary W.
5 out of 5
1/27/2018
Howard was courteous and he kept me fully informed about the work.
William F.
4 out of 5
1/27/2018
Put Golf channel on the TV
Jeanett S.
5 out of 5
1/27/2018
Thank you Brad for taking such good care of my car.
Rachel Y.
1 out of 5
1/27/2018
Engine warning light was not noticed or followed-up on. Promised record annotation did not occur until I insisted in person. His solution was dismissal until I pushed for definitive action. He needs to prioritize doing the right thing.

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