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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3588 reviews 60%
4 star 1525 reviews 26%
3 star 169 reviews 3%
2 star 358 reviews 6%
1 star 327 reviews 5%
Review Us
David L.
5 out of 5
2/6/2018
Always good service...
Travis E.
5 out of 5
2/6/2018
Service was great as always!
Teresa G.
4 out of 5
2/5/2018
Stacie was able to correct a mistake on my appointment scheduled for that day and she made sure my car was serviced within an hour. Thank you, Stacie Harris I did not have to come back.
Rivka W.
5 out of 5
2/5/2018
Stacie was amazing! Giving me real time moment to moment updates about the service on my vehicle was more than I had ever expected.! Customer service at its best!!
John C.
5 out of 5
2/4/2018
Great service.
Lito C.
3 out of 5
2/4/2018
Thanks for the military discount.
Robert C.
5 out of 5
2/4/2018
Roger did a great job keeping me up to speed on the progress of my car and went above and beyond at delivery making sure it was cleaned and all the paperwork was perfect. Thank you Roger!
Jacqueline K.
4 out of 5
2/3/2018
I have been a customer since 2011, when I bought my Mazda 2. I only come to your facility fir maintenance on my car. Thank you.
Jordan M.
5 out of 5
2/3/2018
The team at West Hills Ford • Mazda is amazing! They do everything they can to make you feel like a valued customer! My next car I will be buying from them! Great people, great team!
George R.
5 out of 5
2/3/2018
Good service. Great explanation on feedback and service of vehicle.
Donald S.
5 out of 5
2/2/2018
Very quick service.
Gerard C.
3 out of 5
2/2/2018
keeps on track lets you know what is going on with vehicle work.
Karen S.
2 out of 5
2/2/2018
It takes 2 hours to change oil and rotate tires--I always spend way too much timw here. Service reps are nice, but I have been told there are no parts to replace my airbags when I am getting notifications in the mail not to use my front passenger seat! I do appreciate the complimentary coffee, water, and carwash
Sean C.
5 out of 5
2/2/2018
Howard was very pleasant to work with.
John R.
5 out of 5
2/2/2018
Always been a pleasure dealing with Brad and the service department! BZ
Julie S.
4 out of 5
2/2/2018
The service I get from the employees is top box phenomenal.
Tom R.
4 out of 5
2/1/2018
Service completed within time stated. Helpful service rep.
Michelle M.
3 out of 5
2/1/2018
Phones were not answered well. One number we used went straight to a hold pattern. Not even a west hills Mazda recorded greeting. Original information we gave to the appointment scheduler was not passed on the the service advisor. He said it could not be located. Our car was brought in by tow and it apparently sat there all day because no one had any info. If the appointment scheduler had taken the VIN number or the tow people had known my name to give to the service advisor problem would have been avoided.
Isaak G.
5 out of 5
2/1/2018
Very excellent service from Howard Foster thanks again
Steve G.
3 out of 5
2/1/2018
Howard listened to my problems and sent a driver to road test beyond what is normal.

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