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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3588 reviews 60%
4 star 1525 reviews 26%
3 star 169 reviews 3%
2 star 358 reviews 6%
1 star 327 reviews 5%
Review Us
William I.
4 out of 5
2/17/2018
Everything was taken perfectly
Jonathan O.
4 out of 5
2/17/2018
Everything went perfectly
Kevin B.
4 out of 5
2/16/2018
Very professional, remedied the problem very fast.
Candace S.
5 out of 5
2/16/2018
Enjoyed the service
Ronald S.
5 out of 5
2/16/2018
Staci was awesome!
Martin W.
4 out of 5
2/16/2018
As always Brad and his team did an outstanding job taking care of my maintenance issue.
Cliff L.
5 out of 5
2/15/2018
Thank you!
David L.
4 out of 5
2/15/2018
Appreciative that Bryan made an effort to fit me back into an otherwise booked schedule, problem resolved and I’m back in business with my daily driver back working fine, thanks again.
Brittany B.
5 out of 5
2/15/2018
Brad is the absolute best! Great customer service and very efficient
Mark N.
3 out of 5
2/15/2018
In and out in good time. All services complete Mr. King is a great service manager. Wish your company still did car washes. The wash coupon didn't work because the wash was broke. Live in Kingston and too far and out of way to just run down and get it.
Larry C.
5 out of 5
2/15/2018
None
Teresa N.
3 out of 5
2/14/2018
Great dealing with Peter. He is now working with getting the back of the driver's seat fixed because the plastic has detached from the seat and is fastened to the seat with duct tape. Peter said clips need to be ordered. Waiting for an update.
Joshua K.
5 out of 5
2/14/2018
Brian did a great job, and even though our vehicle was late in getting back to us, it was out of his control, and he handled the entire situation very professionally.
Rosemarie T.
4 out of 5
2/14/2018
The only issue I have with West Hills Ford is it’s difficult for the customer to determine where exactly to check-in in the receiving area and which service agent to talk to/wait for.
Larry And.
5 out of 5
2/14/2018
Staff is extremely efficient and friendly
Guy H.
5 out of 5
2/13/2018
Very outstanding job and very quickly I appreciate that thank you
Larry C.
5 out of 5
2/13/2018
None
Robert D.
5 out of 5
2/11/2018
I was treated like a VIP when I came in. 5 star plus.
John M.
4 out of 5
2/11/2018
Stacie was very informative and helpful with the repairs needed on my new vehicle and provided follow up information related to the action taken in eliminating the issues. Very customer receptive.
Michael S.
3 out of 5
2/11/2018
I started with Howard and I heard part way through he no longer worked for Ford. Then when Bryan went over the work that was done je explained evrrything just fine. He was very thorough and I was satisfied. Apparently more work was done than I anticipated. So far everything seems fine. I haven't tried the CD yet

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