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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3588 reviews 60%
4 star 1525 reviews 26%
3 star 169 reviews 3%
2 star 358 reviews 6%
1 star 327 reviews 5%
Review Us
Elgin B.
5 out of 5
2/23/2018
Bryan did a excellent job keeping me informed of the progress of my service
Shane B.
5 out of 5
2/23/2018
Excellent service
Elizabeth B.
4 out of 5
2/22/2018
Love the customer service at west Hills. Especially since I left my wallet in the back of the car and you professionally secured it and held it at the front desk for me. Thank you for everything
Samantha .
5 out of 5
2/22/2018
Best experience ever! I’m a first year driver and I felt like I could ask him anything and he was so eager to answer my questions !
Ronald R.
5 out of 5
2/22/2018
Roger was a pro and your service dept. rocks Thank you.
Megan V.
5 out of 5
2/21/2018
Brad took great care of me, and made things very convenient for me. He explained the issues with my vehicle and helped me make the best decisions for repairs.
Robert G.
4 out of 5
2/21/2018
Awesome Job / Service--Dilly Dilly
Steven M.
5 out of 5
2/21/2018
Thank you, and both your shuttle drivers were very nice
Robert H.
3 out of 5
2/21/2018
Finally it seems my 2015 Ford Focus' transmission is working without sounds, sputtering or dangerous down-speeds in intersections. Apparently the newly designed clutch has ended a 3-year problem that was never fixed. While it's only been a few days since the repair has been made, and due to the 3-year battle to get it working correctly, I am apprehensive to actually believe it has been permanently fixed. I worry it will start acting up again. But for now things are good. I am appreciative of Bryan King and his team that made the problem go away (hopefully).
James H.
4 out of 5
2/21/2018
Everything was taken care of as promised
**** B.
1 out of 5
2/20/2018
The work that was supposed to be done within half a day was not done in 4.5 days; whilst I was told that it WAS complete.
Beatriz A.
5 out of 5
2/20/2018
Great service. Thank you jonathon oeller and service team.
Robert D.
4 out of 5
2/20/2018
Roger was friendly, helpful, and efficient. He noticed that the tires on my car are wearing and gave me a quote on new tires. The service at West Hills Ford is excellent.
Jaime Y.
5 out of 5
2/19/2018
Bryan was very professional and courteous.
James S.
5 out of 5
2/19/2018
Thank you Bryan for another great service visit! Best dealership in town... Please keep up the good work!
Robert W.
5 out of 5
2/18/2018
Thanks.Everyone was very professional.
Pamela P.
2 out of 5
2/18/2018
My vehicle is still experiencing the same whistling noise that I needed Mazda to fix. I have not had my car for more than 20 days and the quality control techs were still not able to deliver a fixed windshield after it was broken by mistake. I bought a brand new car to not have to deal with problems like this. I would have expected the quality control team to detect that the problem still exists. I expect to get this issue resolved completely. Even though Roger has been a great help, I expect him to resolve this annoying issue.
Victoria M.
1 out of 5
2/18/2018
It would have been nice to not have to wait to pay and get my keys back. I would appreciate it if when I arrive anyone available Could have helped instead of having to wait almost 10 min.
William M.
4 out of 5
2/17/2018
I was early - no problem. Finished when estimated. Fully explained the results.
Danley F.
5 out of 5
2/17/2018
Pride was not only courteous but very attentive to my needs and kept me up-to-date at all times.

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