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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3588 reviews 60%
4 star 1525 reviews 26%
3 star 169 reviews 3%
2 star 358 reviews 6%
1 star 327 reviews 5%
Review Us
Kelsey W.
1 out of 5
3/1/2018
Was there over 3 hours today. After being told that I needed to replace two tires and that they were in stock, I waited another hour to be told that you were wrong and you didn’t not have them in stock. Then I had to wait another 30 minutes to have my tires put back on. Once my car was driven back into the bay I still had to wait to get my keys. Super irritated. Terrible customer service, will not be returning and I don’t care to be contacted. I’ll take my business back to Toyota.
Mitchell T.
5 out of 5
3/1/2018
Thanks Bryan for the help and for getting our warranty work done quickly!
Sandra L.
5 out of 5
2/28/2018
Bryan King was professional and a pleasure to do business with. My car was serviced fairly quickly which I really appreciate. Thank you!
Jason K.
3 out of 5
2/28/2018
Took care of the factory recall efficiently. Called me when the part was in and made sure I was comfortable while waiting for the work to be completed.
Cameron P.
2 out of 5
2/28/2018
While the repairs were done well, they took nearly 5 hours rather than the 2 which I had been given as an estimate.
Michel F.
4 out of 5
2/28/2018
Brad is right on top of things and was very courteous
Chris W.
5 out of 5
2/28/2018
Maintenance completed as promised and on time.thanks
Carl B.
5 out of 5
2/28/2018
I just have a good feeling overall about doing business with you all. My gut feeling is you will be trustworthy. Even though our relationship is new.
Edward B.
5 out of 5
2/28/2018
Brad, his mechanics, and ALL the staff at Westhills are AWESOME!
Kathrine B.
2 out of 5
2/27/2018
My car seats massage feature is still not operating correctly !
Curt E.
1 out of 5
2/27/2018
Service took 4 hours instead of “2” Not the first time either. In fact, I could easily just multiply any time estimate by 2 and get closer to the actual time.
Carden G.
5 out of 5
2/27/2018
Roger was very helpful and explained everything that I needed to be explained well. I appreciated his help and his thoroughness.
Paul T.
4 out of 5
2/27/2018
Very professional and kept me appraised of the maintenance process
Tammy H.
4 out of 5
2/26/2018
Every encounter with this dealership has been great. All of the people involved have been helpful and pleasant, even remembering me on another visit! The only disappointment is that I mentioned the friend who recommended us to West Hills, Leslie Hoyt, and it did not seem to go anywhere. I hope she gets some credit. We've had a super experience with you all!
Debora A.
4 out of 5
2/26/2018
Stacy was on top of this all the way. Marco the sales rep was absolutely wonderful working with us on a rental car and the repairs to the Ford **** ZX2. It no longer leaks anywhere. Thank you for all the help with this issue. I have told the people at work who were very impressed and want to talk to Marco regarding a use car purchase. Thank you to everyone who worked this issue for us.
Barrie T.
5 out of 5
2/25/2018
Brain did a great job!!!!
Lilian W.
5 out of 5
2/25/2018
Bryan took care of my car and well satisfied. Thank you for your good service.
Joe E.
4 out of 5
2/25/2018
It seems like on Saturday’s you need more service advors to be present to help out.
Keri L.
5 out of 5
2/25/2018
Everything is working great, thanks for fixing the problems
Thomas B.
5 out of 5
2/24/2018
Very professional and great service.

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