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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3588 reviews 60%
4 star 1525 reviews 26%
3 star 169 reviews 3%
2 star 358 reviews 6%
1 star 327 reviews 5%
Review Us
Mary S.
3 out of 5
5/2/2018
It was not the ultimate customer service that I am accustomed to receiving from your business.
Becky P.
2 out of 5
5/2/2018
My guess is that the shop is doing a great job so The busy level is high which is great except that almost every time that I bring my car in for an oil change it takes 2 & 1/2 hours or more and that is only oil no rotating tires or anything. It seems a bit excessive to take 2 & 1/2 hours and that it is turning out to be normal ever time I come in for an oil change. It seems that a better plan/time schedule for work is needed as other customers that I heard talking had the same complaints that the change to West Hills has been not as pleasant as hoped for customers.
Bob L.
5 out of 5
5/2/2018
It’s really good experience I would like to go back there again.
Dina T.
5 out of 5
5/2/2018
Very friendly and timely service ... best service appointment to date!
Sandra W.
5 out of 5
5/2/2018
Really nice people there.
Richard K.
4 out of 5
5/2/2018
Very happy with professionalism displayed by Mr. Thompson and intend to give him all the highest marks on the survey. Someone should mention to Mr King (two service desks away) that talking loudly on the phone and dropping f-bombs several times, with customers present, is not the best practice in a place of business. Mr. Thompson even apologized for Mr. King to me.
Mercedes K.
4 out of 5
5/2/2018
Excellent services. Courteous. Kind. Good attitude. Chris was great! Also asked for help with researching about trading in. Promptly handled by Kristal and Dave. Love this place. Had the best Americano at the coffe bar
Karen F.
5 out of 5
5/1/2018
Stacy was terrific!
Laurie M.
4 out of 5
5/1/2018
Stacie was incredible in every way! I will be coming back forever!!!
Paul R.
2 out of 5
5/1/2018
The crew was purposely under staffed on a very busy Monday. Not their fault, but it took them 7 hours to replace two airbags for a recall. Other clients were also voicing their concern over mismanagement of time and priorities.
James C.
5 out of 5
5/1/2018
Chris was great and I really enjoyed his personable conversation and professional approach to the job.
Walter S.
5 out of 5
4/30/2018
Always treated well when I come to your workplace for service or other reasons
Pat H.
1 out of 5
4/29/2018
Cole Thompson was fine. Brian was not. The problem with my 2016 Ford Escape was not resolved. I will be taking my vehicle to Poet Orchard dealership next week as they seemed eager to resolve my stalling issue. I will be calling the Ford Company on Monday to voice my concerns about your pdealership.
Teresa G.
5 out of 5
4/29/2018
Kind and courteous.Answered all my questions and took time to explain so I didn't feel clueless. Thank you.
Jon D.
5 out of 5
4/29/2018
Good quick service thanks
Paul E.
5 out of 5
4/29/2018
A job welldone
Michael H.
5 out of 5
4/29/2018
Excellent service
John L.
5 out of 5
4/28/2018
Personable & easy to work with. Provided good updates. Excellent ecperience
Jeffery H.
5 out of 5
4/28/2018
Great service. Very fast and friendly
Michael M.
5 out of 5
4/28/2018
Got there early. Got finished sooner than expected. All work completed!

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