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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3588 reviews 60%
4 star 1525 reviews 26%
3 star 169 reviews 3%
2 star 358 reviews 6%
1 star 327 reviews 5%
Review Us
John B.
5 out of 5
5/11/2018
Great service and really went above and beyond to answer all my questions about my service plan.
Eric B.
1 out of 5
5/11/2018
Chris was great! I was frustrated that my warranty only covers broken audio parts not broken audio updates. Since I purchased the truck less than a year ago, I found it odd that my audio was 3 updates behind. However, as soon as I left the problem reoccured, so I will be back to have it looked at again.
Jeffery H.
5 out of 5
5/11/2018
Great job
Nancy M.
5 out of 5
5/11/2018
Very nice and helpful. Appreciated his assistance with my Bluetooth.
Patricia F.
5 out of 5
5/11/2018
Very efficient and courteous.... All work done ????
Teresa N.
3 out of 5
5/11/2018
Stacie has been very helpful with my fixes on the 2012 Dodge Charger I purchased in February 2018. Hopefully, she or West Hills can help with a problem Permaplate won't cover.
Jordan E.
4 out of 5
5/10/2018
I look forward to the opportunity to complete a survey. I am entirely satisfied with Chris and West Hills Ford.
Sean C.
4 out of 5
5/10/2018
While I had to wait at the dealership for over 5 hours to get my key fob replaced, Roger was truly a pleasure to work with. He kept me up to speed on what was going on and made sure I was as comfortable as possible while waiting. The wait was not his or the dealership’s fault, but rather a result of a system being down on the entire Ford network. Thank you, Roger!
Kendal M.
1 out of 5
5/10/2018
Only complaint was no one called me when my truck was ready and it took 4 phone calls to get a real person
Joseph S.
4 out of 5
5/9/2018
They took great care of us. They were very open with what was happening, what the next steps were, and letting us know when our car was ready for pickup. I couldn't have asked for anything more.
Kenneth K.
3 out of 5
5/9/2018
Perfect! Could not be improved upon in any way!
Betty L.
5 out of 5
5/9/2018
Very considerate,thank You
Bonnie M.
5 out of 5
5/9/2018
Stacie, was very pleasant, personable and made sure I was satisfied with my experience!
Roger S.
5 out of 5
5/9/2018
Very professional. Explained everything. Answered all my questions.
Beatriz A.
4 out of 5
5/8/2018
Thanks for working on my car.
Rodney G.
5 out of 5
5/8/2018
Cole was very nice, and professional in assisting me. I was in and out of the service department in about 1.5 hours. Thank you. Rod Gross
Mark M.
5 out of 5
5/8/2018
Keep up the good work
Susan H.
5 out of 5
5/8/2018
Professional attitude, service in timely manner
Liana A.
2 out of 5
5/6/2018
My oil change took over two hours. I had to find my service advisor to receive an update after waiting over an hour. I was compensated and had a discounted rate, but in future would like to be communicated with if things are running behind before having to find someone to give me an update.
Briana A.
2 out of 5
5/6/2018
Received a quote for new keys over the phone ...then when I showed up Chris Waggoner said they were $574....he also proceeded to tell me that he signed my OWN NAME on a document I needed to be there to witness/read and sign.....I'm beyond dissatisfied with Chris. Then your service dept manager or the big manager or Ford contacted us and decided to knock off the price of one of the keys...and made it more affordable for us and we were able to get my car. I thanks the manager of the service dept.

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