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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3588 reviews 60%
4 star 1525 reviews 26%
3 star 169 reviews 3%
2 star 358 reviews 6%
1 star 327 reviews 5%
Review Us
David B.
4 out of 5
5/22/2018
Stacie was very helpful. Your mechanic got the job done in less than n hour. Thanks for servicing my truck
Eugene G.
5 out of 5
5/22/2018
Everything was completed to my satisfaction. All questions were answered and personnel were very professional..Gene Graddon
Michael B.
4 out of 5
5/22/2018
Although our online scheduling did not get entered into the system, Roger managed to get our vehicle serviced and got the Service Manager and Internet Manager to work with us to improve the online scheduling.
Jerry A.
5 out of 5
5/22/2018
Very much so. Thank you for excellent service.
Teresa G.
4 out of 5
5/22/2018
I understand they ordered the wrong part for our car but they quickly redeemed themselves by getting us in the next day first thing in the morning.We were in anx out in less than 2 hrs. Thank you for your great service!
Newton M.
1 out of 5
5/20/2018
I was surprised to find paint grinding dust and white paint drips on my seats and door panels after body work on my doors.
Daniel W.
5 out of 5
5/20/2018
Thanks Chris. Way ahead of schedule. You rock!
John B.
2 out of 5
5/20/2018
Service isn't the same. No real care went into my car service experience. Example poor vacuuming. Also it's sad no car washing done on site.
Tamara P.
4 out of 5
5/19/2018
Christoph has fabulous customer service. Christoph was welcoming, great smile and is approachable. He informed me of the potential out of pocket costs up front and did a great job keeping me informed about the progress of my truck.
Michelle L.
5 out of 5
5/19/2018
Chris was very courteous and professional. He is definitely an asset to the West Hills Ford/Mazda team.
Anthony .
5 out of 5
5/19/2018
Folks are friendly at West Hills Ford Mazda.
Curtis H.
1 out of 5
5/19/2018
Missing cap issue. Your manager should be aware. Please contact me at ****-****-xxxx. Unacceptable carelessness on someone's part.
Bill E.
5 out of 5
5/19/2018
Cole was great and very helpful.
Daniel R.
3 out of 5
5/19/2018
Great service everytime I have been in. I would suggest that they have a way to look up warranty info. I have a full tire warranty and still went ahead and paid for the tire repair.
William M.
5 out of 5
5/18/2018
The recall work was completed as promised. I appreciate that very much.
Wendy W.
4 out of 5
5/18/2018
Bryan is always a delight to work with. And I know he will be certain that whatever the mechanic did to cause the defrost/air fan in my 2013 Mazda to quit working after he'd installed a cabin air filter on 5-17-18, things will be reconnected and working again, then he'll have me on my way once more as quickly as he can. Bryan, like Jody and John and Ken before him, has always done so well by me. I always enjoy seeing him at West Hills.
Janice P.
5 out of 5
5/18/2018
Happy to meet Chris. He seem friendly and trustworthy. It was easy to talk with him. I anticipate a good relationship at future servicings.
Albert M.
5 out of 5
5/18/2018
Very personable and friendly. She delivered on time with a smile!
Christian R.
5 out of 5
5/17/2018
Bryan was great taking over from our previous rep Brad. Courteous, professional, helpful, friendly and even paired my new phone with the car. He was awesome!
Matthew K.
5 out of 5
5/17/2018
Good service.

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