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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3588 reviews 60%
4 star 1525 reviews 26%
3 star 169 reviews 3%
2 star 358 reviews 6%
1 star 327 reviews 5%
Review Us
Jean Y.
1 out of 5
5/27/2018
Great customer service by the man who checked in my car for an oil change. It was 8:30am and I was told it would be one hour. The first hour I waited very obnoxious rock music played loudly. Finally nice easy listening music came on. Then I waited another hour. After 15 more minutes I went outside and saw my car parked and ready. I dont know how long it had been there, but I was not happy. I sincerely have a very busy schedule and long commute every day (why I bought the mazda, which I love), it was a frustrating waste of time. Perhaps if I had been told it would be over 2 hours I would have felt differently. As is, i would certainly not recommend WH
Guy H.
5 out of 5
5/27/2018
Cole was very curtious and very nice. He was very nice to talk to. Thank You
William M.
1 out of 5
5/27/2018
I never requested a tire rotation just a oil change. The tires are new and have less then 2000 miles on them
Kristin K.
2 out of 5
5/27/2018
My oil change took a lot longer than previous. I was there for almost 2 hours. When it was done my car was not brought into the building like others I saw, it was parked somewhere unknown to my advisor.
Margaret D.
5 out of 5
5/27/2018
Great service, great people. Fabulous experience as it has been every time I come in.
Randle P.
5 out of 5
5/26/2018
Stacy Harris was very kind and helpful. Thank you,
Roberta B.
2 out of 5
5/26/2018
Mr. Waggoner was excellent. The problem was with the two women my husband and I worked with to order the key and make the appointment. The Key had not been ordered and neither my husband’s or my name appeared in the computer system except for my appointment today. I live a good hour away from your place of business and I waited approximately 45 minutes for Chris to search everywhere and discover that there was no Key available. Note: we ordered a second key and this appointment was to get it properly set up ( I don’t remember the exact terminology). So in all I wasted almost two hours of my time and the cost of running the car up to West Hills. But again Chris was great. He was extremely apologetic about the whole fiasco.
Carrol B.
5 out of 5
5/26/2018
Stacie was excellent in helping with my problem. I look forward to working with her in the future.
Julie Ann.
1 out of 5
5/25/2018
The car isn't fixed.
Robert W.
3 out of 5
5/25/2018
I have brought my truck in multiple times and no one has been able to diagnose the actual cause of why my truck goes through oxygen sensors and catalytic converters every couple thousand miles.
Anthony C.
1 out of 5
5/25/2018
It’s been weeks and no word on fixing my doors. I planned on getting my oil changed with the fix but I will have to set up a separate appointment.
Christine J.
5 out of 5
5/25/2018
Friendly, efficient and helpful!
Gerald T.
2 out of 5
5/25/2018
I am never satisfied with your service. All my issues are under warrenty but never honored. Also when you say the time frame in which your going to get back to your customers then you better do it.
Jonathan O.
5 out of 5
5/25/2018
Very polite young man. Nice hair too.
Stan S.
4 out of 5
5/24/2018
No problems. Service was very good.
Jack H.
5 out of 5
5/24/2018
Very nice
William D.
5 out of 5
5/23/2018
Friendly and prompt. good service.
Jeff C.
1 out of 5
5/23/2018
Didn't wash my car.
Thomas J.
2 out of 5
5/23/2018
3.5 hours for routine service appointment us not acceptable, even tough I thought Bryan worked with me well.
Michelle M.
2 out of 5
5/23/2018
The service and staff were great. However, my oil changed usually run about $60, today it was $90. I'd like to know if something changed or if I was given a different product???

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