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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3588 reviews 60%
4 star 1525 reviews 26%
3 star 169 reviews 3%
2 star 358 reviews 6%
1 star 327 reviews 5%
Review Us
Kathryn M.
4 out of 5
6/15/2018
I asked him a couple of questions and he was helpful
Michael D.
3 out of 5
6/15/2018
Your automated text messages are confusing. I replied to one thinking Stacey would get it and she didn’t the next auto message made no sense.
Barrie T.
5 out of 5
6/15/2018
Cole did a great job kept me informed constantly about my vehicle.
Michael H.
4 out of 5
6/15/2018
Job was completed in a timely manner and I was notified when vehicles were ready for pick up
Martin W.
4 out of 5
6/15/2018
Cole was very professional and polite. I will request him in the future. I do have one question not related to Cole. It is on the price. I paid for this servicing on the Edge to save a covered servicing for the end of my agreement. It ended up being almost $114.00. I had my truck serviced last month with the same Works Package and it was only $72.00. Just wondering why the huge difference. I did have the front camera reprogrammed on the Edge but that should have free since it was not properly programmed when I had it replaced a few months ago. Thanks for checking into this and have a blessed weekend. Marty
Joseph K.
5 out of 5
6/13/2018
He was courteous and handled my questions quickly.
George H.
2 out of 5
6/13/2018
We ask to have only the oil changed and your team changed the air pressure in the tires. Les Schwab are the ones who put the tires on and I consider them professionals when it comes to tires. Your team reduced the air pressure from 36 to 32 and they were originally 35. They were hot from driving there which can increase air pressure by about one pound. If I am to continue using your service I expect your business to do as I request and if you see something that appears wrong to ask if we want you to check it out.
Brian M.
4 out of 5
6/13/2018
Courteous and pleasant service. Your computer was slow and hampers the agent from work ing better.
David N.
5 out of 5
6/10/2018
I feel as though I have made friends aat this store. And Cole made the time spent enjoyable. Thanks.
Jeffrey R.
5 out of 5
6/9/2018
Service was excellent. Kudos to your service staff
Cole T.
5 out of 5
6/9/2018
he was awesome
Ed W.
1 out of 5
6/8/2018
My vehicle was confusEd W
Carol C.
5 out of 5
6/8/2018
BCole was smart and hardworking, personable and polite
Aaron B.
4 out of 5
6/8/2018
I think $80 is a bit pricey for 5 quarts of synthetic oil and a filter. I will shop around before the next oil change. I liked the car being washed afterwards (at the dealership), instead of a coupon for somewhere else. On the positive side of things, the people and the service performed is excellent. The free coffee is appreciated and tastes great!
Cheryl M.
5 out of 5
6/7/2018
Brian is always so hehelpful
Keith F.
5 out of 5
6/7/2018
Chris was great. Hi energy and very respectful if my time and managed my expectations well
Lorri E.
5 out of 5
6/7/2018
I so appreciate the prompt, positive and thorough assistance I received today in your service department. Christoph could not have been more helpful. Thanks !
Aaron B.
5 out of 5
6/7/2018
My service was done in a timely manner. No issues or complaints. I’m bringing our Mazda in for service tomorrow!
Shaun M.
4 out of 5
6/7/2018
Knowledgeable advisor and mechanics.
Kenneth T.
5 out of 5
6/7/2018
Great service, great personnel and wonderful facility. Very impressed!!!

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