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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3588 reviews 60%
4 star 1525 reviews 26%
3 star 169 reviews 3%
2 star 358 reviews 6%
1 star 327 reviews 5%
Review Us
Dale D.
5 out of 5
6/23/2018
Chris was amazing!! Great service, all was great, more than expected. I would recommend him to all. Thanks
Douglas C.
1 out of 5
6/23/2018
Initial reception was less than appropriate, parts were not on hand to expidite work, and a problem with one portions of service existed that necessitated my return after leaving.
Rachel B.
1 out of 5
6/22/2018
You did not have the parts in stock so I have to come back. Also took three weeks to get an appointment and within that time my warranty expired.
Elbert H.
5 out of 5
6/22/2018
Cole was very nice and thorough in everything.
Ken C.
5 out of 5
6/22/2018
Thanks To everyone involved in fitting my aftermarket wheels on my transit connect. Ken C
Justin H.
5 out of 5
6/22/2018
Super helpful and they made the process easy. Awesome.
Kristy S.
5 out of 5
6/22/2018
My name is spelled Christy
Carol K.
2 out of 5
6/21/2018
First, they did the wrong car and not my car. Only after waiting a few hours and then questioning if my car was finished did I find this out. There should be some oversight perhaps using the license plate number to identify which car should receive what service. Also, the maintenance checklist did not find that my back left turn light was out. I am very disappointed with your service department because if they do bad service for everyone like I experienced, I don't think anyone would want to do buy another Ford. I certainly don't. I believe your Honda dealer does a much better job servicing vehicles. At least friends who own Hondas and have them serviced with your complex are satisfied.
Stanley P.
5 out of 5
6/21/2018
Chris did a great job as my service advisor. I am completely satisfied with the work performed by West Hills Ford.
Shelly L.
5 out of 5
6/21/2018
Mr. Waggoner was very friendly, energetic and professional. He made my visit pleasurable.
Jimmy T.
4 out of 5
6/21/2018
Cole did a wonderful job. Very tech capable & professional!
Gail M.
5 out of 5
6/20/2018
Cole was nice, polite & got my car out quickly. Great service!
Ty P.
2 out of 5
6/20/2018
My car window tint was not as dark as I can get Wich is 25% but you guys gave me 35% plus the window tint has bubles on it and looks bad I'm disappointed with my experience today it was good when I got my car from you guys but now I'm disappointed
Gary H.
4 out of 5
6/20/2018
Thank you for taking care of the air bag problem. It’s not your fault it took 2 years for you to get the replacement
Rolly G.
5 out of 5
6/20/2018
Staff are very accomodating and friendly
Adam P.
5 out of 5
6/19/2018
Quick and done as expected.
Joshua K.
5 out of 5
6/19/2018
Stacie and team did a great job
Janice S.
4 out of 5
6/18/2018
Stacie was very attentive and she was careful to get all the details accurate for my 105,000 check-up. She is very knowledgeable and helpful at all times. I always know that my vehicle is in good hands with Stacie.
Donna P.
4 out of 5
6/17/2018
I don’t know who Cole is but Chris Waggoner helped us out a lot even though his plate was running over with paperwork that Stacey left him when she left early! Good job Chris much appreciated.
Joel P.
1 out of 5
6/15/2018
The work was good. There was a difference between when I was told it would be complete and when it was finally done

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