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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3588 reviews 60%
4 star 1525 reviews 26%
3 star 169 reviews 3%
2 star 358 reviews 6%
1 star 327 reviews 5%
Review Us
Daryl J.
4 out of 5
9/20/2018
Colin may had not been the most knowledgeable about my truck, he did find the answers and get back to me in a reasonable time for all my questions. i did appreciate he did not say things to make me feel good and later come up with reasons why what he said did not happen.
Cari H.
4 out of 5
9/20/2018
Your waiting areas need some improvement, comfortable chairs, television, side tables for drinks, bottled water
David E.
1 out of 5
9/20/2018
I asked that my tires not be rotated (they had been rotated a week earlier by the tire store where I purchased them). When I got home today (I’m an hour away from Bremerton) I noticed that my service report showed my tires had been rotated...thus undoing the previous rotation. I had made a point of asking the service representative to note that I didn’t want the tires rotated. I thought he had written this request down! Wrong. Now I need to figure out how to undo this mistake.
Steven Z.
4 out of 5
9/20/2018
Thank you for completing my oil change on time and returning my vehicle clean. Service writer was friendly and helpful. He suggested the prepaid maintenance plan.
James O.
3 out of 5
9/19/2018
Thanks
Thomas H.
5 out of 5
9/19/2018
Thank you
Lynda F.
5 out of 5
9/19/2018
I'm very confident having Stacie as my service advisor. She it's quite knowledgeable and always pleasant fo deal with.
James B.
4 out of 5
9/19/2018
Chris did a fantastic job making sure I was satisfied before and after my car was completed. I had it detailed and they did a fantastic job...well done! Chris will be my point of contact on everything. Chris is a credit to the dealership. Tks Chris!
Gay S.
1 out of 5
9/19/2018
Tires were rotated today. About 20 minutes after leaving, and on the freeway, the Tire Pressure Warning Light chimed and came on. Not really confident that was not a problem I found a place to pull off and park. Got out the manual and after some searching found the directions to turn the warning light off. Tomorrow I will have to drive into Port Townsend to the local tire store and have the pressure checked. I would expect your mechanics to know to turn off the warning light if they were sure the pressure was correct
Kenneth E.
5 out of 5
9/19/2018
Chris helped me out very well, he kept me updated on my car and he went far and beyond to make sure everything went well and that my experience was delightful. Best customer service I’ve received.
Roman A.
5 out of 5
9/19/2018
I was satisfied with all the services that was provided by Bryan Johnson and I had great experience at the West Hill Ford-Mazda.
Dustin H.
5 out of 5
9/18/2018
One of my best Ford experiences ever, and I'm at Ford dealerships a lot.
Rissa D.
4 out of 5
9/18/2018
I received excellent customer service from Brenda, the outstanding customer service specialist who is not only competent to the extreme, but amazingly personable and genuine, from George the very likable shuttle driver, and from the unnamed technicians who left my auto neat, clean, and in much better working order than when I initially brought her in to visit. Thank you West Hills, I will continue to bring my vehicles to you and brag about your superiority!
Matthew A.
5 out of 5
9/18/2018
Kelsey was awesome,very friendly and personable.
Jane D.
4 out of 5
9/16/2018
It took quite a long time for a simple oil change but apparently the service dept was understaffed. The staff who were there were very professional and apologetic, otherwise I would have been upset and NOT satisfied.
Daniel T.
4 out of 5
9/16/2018
The service was very good. The service rep was very helpful And kind. Also thanks for the latte. ????
Jeff A.
1 out of 5
9/16/2018
Need to top off fluids as part of oil change. Coolant tank was left too low.
David B.
5 out of 5
9/16/2018
We worked with Justin
Frank K.
3 out of 5
9/16/2018
Don't worry about it. I appreciate the offer. I'll give you good reviews.
Helen H.
4 out of 5
9/16/2018
Brian was awesome he gave me quotes for tires. It's awesome I love the way the dealership has really changed the customer service in the service department. We come in for oil changes awesome great job. And have had other work done on my husband's truck to, awesome job great we can actually find the employees for questions it's nice. And we get our questions answered. Thank you thank you thank you we truly appreciate that awesome customer service

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