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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3588 reviews 60%
4 star 1525 reviews 26%
3 star 169 reviews 3%
2 star 358 reviews 6%
1 star 327 reviews 5%
Review Us
John C.
5 out of 5
10/6/2018
Kelsi helped me out. I came in at 7:30 without an appointment but was able to squeeze me in. Next time I will do the appropriate thing and make that appointment but she was awesome.
Jennifer .
5 out of 5
10/6/2018
Cole was fantastic!
Bret W.
5 out of 5
10/5/2018
Even though there were some issues getting the repairs done, Colin made up for it with great service.
Russell F.
2 out of 5
10/5/2018
Very disappointed. I had an 11am appointment. My vehicle was not pulled into the service bay until 1pm. Finally finished at 3pm. I had to race home to Poulsbo to be at the school bus stop before the bus arrived. Everything I had planned to do in the afternoon had to be pushed to another day and time because I sat around at the dealership for 5 hours.
Michael T.
5 out of 5
10/5/2018
Love working with Kelsi. She is one of the reasons that makes West Hills so great!
Ranjit S.
5 out of 5
10/5/2018
Great job Team.
James B.
4 out of 5
10/5/2018
Chris has never disappointed me yet. His professionalism is too be complimented. I met Mark the technician who has actually done the work on my care. Mark is also too be complimented for all he has done on my car too this point. They are my go too team.Tks guys.
Robert S.
1 out of 5
10/5/2018
First appointment with you on the 11th of September Fords servers were down. Problem could not be diagnosed. 2nd trip to you my problem was diagnosed but part had to be ordered. Part finally came in and the earliest appointment available was 4 Oct at 7:30AM. I dropped of my vehicle on the 3rd. I got a text around 2PM on the 4th stating you were busy. Got my truck at 6PM. WHY did I schedule an appointment?
Robert M.
5 out of 5
10/4/2018
Bryan provided courteous and professional service upon my arrival and through the checkout process. I really do appreciate the outstanding service and assistance.
Ron S.
1 out of 5
10/4/2018
Oil change and tire rotation. Took 2 hours and 40 minutes. People were very nice and apologetic but we just don’t have that kind of time!
Holly P.
5 out of 5
10/4/2018
He was the first service advisor that actually cared about me as a customer.
Jonathan O.
4 out of 5
10/4/2018
Brenda is awesome.
Deb L.
5 out of 5
10/3/2018
Service met my expectations.
Oren A.
5 out of 5
10/3/2018
Your service rep was very helpful and pleasant. Got our car back sooner than we expected. Thanks
Rick S.
2 out of 5
10/3/2018
Mr. Johnson did the best he could but I was unable to get all my service requirements completed.
Chris S.
3 out of 5
10/3/2018
Even though they could not completely narrow down the issue they were able to find the probable cause.
Nancy H.
4 out of 5
10/3/2018
It was my first visit to West Hills Ford -Mazda. From the moment I arrived, all preparations and details were professionally handled. Kelsi was kind and accommodating. One observation: I had trouble locating the facility. I did not know where to take my car once I arrived.
Steven A.
4 out of 5
10/3/2018
The best , took very good care of me . This is where I will bring my car now . Thank U Steve
Chris M.
5 out of 5
10/3/2018
Bryon was extremely helpful, pleasant to deal with and we are happy with our results.
Sue A.
5 out of 5
10/3/2018
Colin was very professional and easy to work with.

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