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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3588 reviews 60%
4 star 1525 reviews 26%
3 star 169 reviews 3%
2 star 358 reviews 6%
1 star 327 reviews 5%
Review Us
Adrianna G.
3 out of 5
10/10/2018
I explained to Colin that I had to be out in 1.5 hours as I had a last minute vet appointment for my dog who woke up not feeling well. He did everything he could to get me out on time. It took 1 hour and 40 minutes, but I was only a few minutes late to the appointment. I really appreciate the consideration and effort he put into making sure I made it to the vet one time.
Michael K.
5 out of 5
10/10/2018
Brenda was excellent service rep. Very courteous and professional. A Ten rating
Paula J.
5 out of 5
10/10/2018
I felt very well taken care. Bryan provides excellent customer service along with Boctoria King.
David B.
5 out of 5
10/10/2018
Brenda was wonderful. Very helpful and kept me informed the entire process.
Teresa G.
4 out of 5
10/9/2018
I had a question about my warranty and Colin took the time to look it up. So I didn't have to hear "I don't know". Thank you, Colin
Cynthia F.
2 out of 5
10/9/2018
I didn't have my car serviced. STOP sending me these texts and emails
Kari D.
4 out of 5
10/9/2018
Brenda gave great customer service. When y’all seemed busy and honestly didn’t need another vehicle over the weekend I was still greeted and helped with a friendly smile. My car broke down Friday and I was told it wasn’t going to be able to be looked at until Tuesday (which I totally understood and was okay with). Brenda said she would keep me updated and do her best to get it checked out and that they will try and get me fair prices. I got a call Saturday morning that they were able to get started on my car. Not only did I get a call but Brenda went out of her way on her off day to make sure I was informed and could get my car fixed as soon as possible now that the problem was known. In this expensive and stressful process with my car breaking down I was extremely satisfied with my service at West Hills thanks to Brenda I will be happy to continue to return to get service at West Hills!
Joshua K.
5 out of 5
10/9/2018
Kelsi and the team were awesome. Thank you West Hills Ford!!!
Irina S.
5 out of 5
10/9/2018
Thank you
Christopher B.
5 out of 5
10/9/2018
Ms. Dunn was professional and very courteous. She was appologizing when needed and awesome with my daughters. Would work with her anyday.
Adam W.
5 out of 5
10/9/2018
Colin was excellent to work with again! Always friendly and working hard to satisfy the customer! Great job Colin!!
Lori L.
5 out of 5
10/8/2018
Thank you...very simple and stressfree process.
Donald O.
5 out of 5
10/7/2018
Very Friendly & very helpful
Jonathan C.
4 out of 5
10/7/2018
Christopher has restored my trust in West Hills and will certainly continue to spend my business with the Ford dealership he’s been quite fantastic and I appreciate him very much
Hector R.
5 out of 5
10/7/2018
Chris exemplifies customer service at its highest. A gem for West Hills Mazda????
**** A.
4 out of 5
10/7/2018
Stacy and the maintenance team did an excellent Job technically, as well as, keeping costs very close to her estimate.
Andrew D.
5 out of 5
10/6/2018
Brenda was very kind and quick to help. Will continue coming back while good people to work with like Brenda.
Richard L.
5 out of 5
10/6/2018
All ok!
Jana D.
4 out of 5
10/6/2018
I appreciate everything that Stacie and her team did to find and fix the ongoing issue with our truck
Seth H.
4 out of 5
10/6/2018
Bryan is awesome!!! Very thorough in explaining stuff and strives to make customers happy ....felt bad he had to go out in the rain to grab my truck with no hat tho...but he didn't even complain....thanks Bryan!!!

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