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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3588 reviews 60%
4 star 1525 reviews 26%
3 star 169 reviews 3%
2 star 358 reviews 6%
1 star 327 reviews 5%
Review Us
John T.
5 out of 5
10/12/2018
Great customer service, would definitely recommend.
Billy G.
4 out of 5
10/12/2018
Service people were great. Phone answering receptionist lacked people skills. Chris was very good.
Emily R.
5 out of 5
10/12/2018
Brenda was amazing from start to finish. She's the best service advisor my husband and I have had.
Max D.
5 out of 5
10/12/2018
Excellent service! Best customer service one will ever experience in their entire existence... EVER. Kelsi as well as all of the ford staff went above and beyond to provide me with a remarkable experience. 10/10
Darren T.
4 out of 5
10/12/2018
Gave them my phone number but they called my husbands phone vice mine
Erin S.
4 out of 5
10/12/2018
I have had some pretty crummy experiences at this dealership, but Kelsi was fabulous -- I also had an awesome experience with the quality assurance (?) woman as well. Thank you for a much better day, ladies!!
Tyler M.
5 out of 5
10/12/2018
Brenda was fantastic.
Kenneth K.
5 out of 5
10/12/2018
Kelsi was gracious, professional, thorough and efficient. She did a great job of communicating with me and making sure that all of my truck repair needs were addressed. I was very satisfied with the whole experience. - Ken Kraft
Sue B.
4 out of 5
10/11/2018
Bryan provided updates on various tasks and problems that were discovered while my explorer was having routine maintenance. He answered my questions which allowed me to make decisions based on how I use my car. Completely satisfied. Car is driving great!
Philip M.
5 out of 5
10/11/2018
Work completed ahead of schedule.
Kelsey V.
4 out of 5
10/11/2018
She was amazing. Super friendly. Met me at my car, in the past I had to walk around to find someone.
Linda S.
5 out of 5
10/11/2018
Bryan, very polite, kept me well informed on progress and why the delay on completion. Very thoughtful.
Robert F.
4 out of 5
10/11/2018
This was my first visit as I just arrived in the area. Being from the south I wasn’t sure what to expect due to the stories many tell, however the warm welcome Mrs. Brenda provided speaks volume to the culture West Hills encourages. It felt like HOME the minute I entered!!! The quick service and detailed inspection left no doubts that my vehicle was taken care of properly. Thank you.
Charles S.
5 out of 5
10/11/2018
We found the service technician and all the staff to be very helpful.
John H.
5 out of 5
10/11/2018
Good service and on time.
Lilian W.
5 out of 5
10/11/2018
Mr. Bryan Johnson was very helpful and all my concerns about was answered. Good customer service. Thank you
Michael B.
4 out of 5
10/10/2018
Cole was very friendly and concerned over some dash lights we had previously mentioned in earlier services. The most annoying was a Headlight LED warning light that kept flashing. Turns out the headlights were never calibrated when we first purchased the vehicle in 2017. Cole made sure this problem was fixed and the light has gone away.
Frank G.
1 out of 5
10/10/2018
After I got the car back on the way home I noticed that the windows do not operate on automatic proberly a minor thing let me know when you can fix it tnx
Bob R.
5 out of 5
10/10/2018
Brenda was very helpful.
Greg W.
1 out of 5
10/10/2018
Frankly speaking the experience over a three week period was quite frustrating. After leaving three messages to speak with someone, no one ever called back. Stacie was charming and sympathetic to my being annoyed. I did receive $100. Credit however that pales to my wasted time. The recalls I came in for, were Unnecessary, as I found out later. Ultimately I did receive the service I needed, yet it felt a bit underwhelming. I showed up for my 0830 appointment and my truck sat untouched until after 10am. My time is valuable, and it was wasted.

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