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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3588 reviews 60%
4 star 1525 reviews 26%
3 star 169 reviews 3%
2 star 358 reviews 6%
1 star 327 reviews 5%
Review Us
Kurtis O.
5 out of 5
10/24/2018
Loved it
Randy D.
5 out of 5
10/23/2018
Kelsi was fantastic!
William J.
5 out of 5
10/23/2018
Very pleasant experience and done quickly
Richard S.
2 out of 5
10/23/2018
Why have a comments section at the bottom of the key drop envelope if no one is going to read it?
William L.
5 out of 5
10/23/2018
Nice folks, great service!
Steven D.
2 out of 5
10/23/2018
Overall I was very dissatisfied. First, I had a 730am appt. So we dropped it off the night before. I called at 1pm and they had no info and would call me right back. After an hour with no call bsck I called back and they could not find the car. I dropped it off at the Mazda service dept, not Ford. There were 3 people at mazda when I dropped it off and nobody said anything. I asked how i would know to drop it off at Ford and not mazda she said "I'm not sure." Second, one issue I brought it in for was an inoperable middle brake light. They found it was only unplugged, but still charged me $130. Lastly, the finish on all 4 wheels is peaking. The car only has 32,000 miles. I was told there was nothing that the dealer would do. I cant imagine this is normal. She told me I'd have to take all 4 wheels to a body shop to be repainted. I'm a little upset that I have a nearly $30,000 car with just over 32,000 miles and I have to bear the cost to repaint obviously flawed wheels. I was told to direct my complaints to the service manager which I will do tomorrow.
John R.
4 out of 5
10/23/2018
Always trusted PARR/West Hills FORD to take care of my vehicles.
Teresa N.
5 out of 5
10/22/2018
Wow! Chris is awesome! He explained exactly what service my Ford Edge will need next so I'll be prepared. He's a great asset to West Hills.
Kenneth N.
5 out of 5
10/21/2018
Cole was attentive, helpful, and a pleasure to work with through what could have been a very frustrating process. He seems to genuinely care about the customer. Good job Cole and the West Hills Ford and Mazda team.
Rita E.
5 out of 5
10/21/2018
Bryan was AWESOME! He took his time, was kind and knowledgeable. I felt very well taken care of. I am a widow and always worried I will be taken advantage of. I am confident that West Hills Mazda service is honest and professional. Thank You!
Michael N.
5 out of 5
10/21/2018
Such a pleasure to work with someone so engaged! Thank you Chris I appreciate all you do.
Christine H.
4 out of 5
10/21/2018
Christopher was beautiful. He was charming he was efficient and he has restored my faith in auto dealerships and auto services. I haven’t found a good dealer in far too long. Christopher deserves a medal. My grandsons had an experience with Justin today also. He too was great. We will continue to always buy and have car servicing with you and you only. Thank you West Hills and West Hills Ford dealer. Sincerely Christine H
Rodney G.
5 out of 5
10/20/2018
I appreciate Chris's enthusiasm and assistance during my service visit.
Laura S.
4 out of 5
10/20/2018
Wonderful service! Excellent customer service, from the service dept and the coffee shop! The best part was the play area you installed for kids! Kept all of my grandkids entertained!
Ann S.
5 out of 5
10/20/2018
Kelsi was wonderful!
Bill E.
5 out of 5
10/20/2018
Great job. Thank you for the great and timely service
Destry W.
3 out of 5
10/19/2018
It was completed in the time the service rep said it would be as I had appointments and other errands that day
Jennifer B.
4 out of 5
10/19/2018
I really like being able to text back and forth.
Steven A.
4 out of 5
10/19/2018
U guy R by far the Best !
Consuella K.
5 out of 5
10/19/2018
Good experience on all aspects

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