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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3588 reviews 60%
4 star 1525 reviews 26%
3 star 169 reviews 3%
2 star 358 reviews 6%
1 star 327 reviews 5%
Review Us
Jeffrey F.
5 out of 5
12/13/2018
Cole did a nice job keeping me informed even when the news was less than perfect. This is an improvement over my last experience.
Robert U.
5 out of 5
12/13/2018
Brenda did an exceptional job, talking care of getting my vehicle in for a recall.repair was completed quickly and efficiently. Thanks.
Don P.
2 out of 5
12/12/2018
Your staff was to busy to help me. Had to find someone myself
Julie D.
5 out of 5
12/11/2018
Kenai was very helpful and extremely courteous. Made sure all things were tended to on my car. The service was prompt and I was satisfied overall with the service appointment.
Lisa K.
4 out of 5
12/9/2018
Kelsi was very personable. Given the unusual circumstances with my having just purchased my Ranger a few weeks ago, she was willing to contact the Chevy dealer to explain the problem with my heater. I look forward to hearing from her once she receives a callback from them. I appreciate the courtesy.
Tawnie P.
5 out of 5
12/9/2018
Brenda was so helpful and courteous. Happy with our experience.
Carol W.
5 out of 5
12/9/2018
Brenda Dunn was very courteous and competent. She was friendly when I met her as well as helpful. She made the process of getting my car serviced very easy. She explained things clearly and had someone take me to rent a car. Brenda called me with the information on what needed to be done to fix my car and the estimate of the cost to do the work. I understood everything and Brenda always asked if I had any questions. When I came to return the rental car I could not find their location so I went to Brenda and she had someone drive ahead of me so I could find it. The checkout went smoothly and Brenda gave me a coupon to get a latte while she got all the paperwork together. It was a pleasant experience to work with Brenda. I know she was busy but she gave me her undivided attention. Thank you!
Chris C.
5 out of 5
12/8/2018
We were very impressed with Chris! His goal was to make sure we were happy, & he was very professional.
Sven J.
1 out of 5
12/8/2018
An oil change took 4 hours. Check engine light is still on, issue not resolved. Arrived with 4 hub caps, left with 3. Somehow the technician lost one. Not happy.
Tracy C.
5 out of 5
12/8/2018
Colin is great so helpful
Tracy C.
4 out of 5
12/8/2018
Colin is awesome!
Kimalynn W.
5 out of 5
12/8/2018
Good
Tom C.
5 out of 5
12/8/2018
Christophe was very helpful he explained to me about my truck
Michael B.
5 out of 5
12/8/2018
Very good service! Quick & efficient!
Jerry M.
1 out of 5
12/8/2018
Truck still has a water leak after two different service visits and you having the truck for over 2 weeks. Now you are waiting for Ford to get back with additional things to try, Cole has been great trying to get it fixed.
Kenneth A.
1 out of 5
12/8/2018
I was advised to return to the dealer because of a frayed serpentine belt and i was surprised because it had only been 2 months since i had it replaced. The service advisor checked with the technician and i was told it must have been a bad belt they put on and it was frayed. I made an appointment and dropped off my vehicle and i was told when i called for a status that there was nothing wrong with the belt. It makes it hard to believe your multi-point when they say to fix something and there is nothing wrong with it.
Tom A.
5 out of 5
12/7/2018
People were nice and service was quick. Thank you.
Rita S.
4 out of 5
12/7/2018
Christoph exceeded my expectations for stellar customer service, so much so that he restored my confidence in coming to West Hills after the unpleasant experience I had with the sales team earlier this year when I purchased my leased 2016 Escape. I will now remain a loyal customer due in no small part to Mr. Waggoner. He’s a keeper!
John C.
1 out of 5
12/6/2018
Maintenance plan purchased with the vehicle was not on file with the service department. Was advised that I should find the contract and present it on my next appointment. That really is not what I expect as good quality service.
Robert M.
5 out of 5
12/6/2018
Yes, Colin was very respectful and courteous.

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