About Blog
Login
Service Center

Real Reviews From Verified Customers

Service Center Review Summary

5 star 3588 reviews 60%
4 star 1525 reviews 26%
3 star 169 reviews 3%
2 star 358 reviews 6%
1 star 327 reviews 5%
Review Us
Ryan S.
5 out of 5
12/15/2018
Great customer service goes a long ways this day in age. Good communication throughout the whole procedure.
Avin J.
5 out of 5
12/15/2018
Mr. Waggoner was courteous, professional, and quite helpful. Overall, he was a pleasure to deal with.
Jozseff M.
4 out of 5
12/15/2018
Colin did a great job, retail car was great, but job was not. My radio was disconnected during the repair and was not reconnecting properly. Now I will need to return again to have this issue fixed.
Steven W.
1 out of 5
12/15/2018
Took 1 1/2 hours longer than promised and no inspection was performed on my car. Colin said about the long time and lack of inspection, “Sorry, they hung me out to dry with the Christmas party getting going”. Huh?? No offer to do it before I left, at a later time, or compensate me in some way for the frustration and lack of a complete job. First visit to your service department and, to be honest, I am pretty surprised and disappointed.
Erick O.
5 out of 5
12/15/2018
He was very helpful. Thanks.
Raymond N.
5 out of 5
12/15/2018
very professional great job I will definitely return for future service Thanks again .
Allen M.
5 out of 5
12/14/2018
she kept me informed on progress, and was very helpful
Chris G.
5 out of 5
12/14/2018
We were very happy with the service and the promp and accurate updates on the progress on completion of the job. CK Gilbreath
Roger S.
5 out of 5
12/14/2018
Excellent service,Brenda went above and beyond while providing outstanding customer service.
Steven O.
5 out of 5
12/14/2018
Cole did very well. Kept me informed and got the correct parts that were needed Good job!!
Jeffery S.
1 out of 5
12/14/2018
I know you wont make right!! This ie my 3rd ****!! Management doesn't even try to blow smoke..they just dont responsend..good thing you only local ford dealer ..we also own a Toyota with all maintenance done there...night n day!!
Alvin L.
4 out of 5
12/14/2018
Kelsi is a keeper. Much better service with Ford than jeep. Took me 8 trips to get my nissisn fixed. Not happy with keep service on a new purchased vech.
Nyla C.
5 out of 5
12/14/2018
Exceptional! Thank you.
Victoria K.
4 out of 5
12/14/2018
Squeezed me in, in a pinch. Didn't wait too long. Free coffee. Good music. Shuttle service. Promptly greeted. Friendly team. Love the atmosphere :)
Douglas R.
2 out of 5
12/14/2018
I am extremely dissatisfied with how my service was handled. This includes all involved not just Kris. Neither of my Ford vehicles will be brought to your dealer ship for servicing. When my wife replaces her SUV a Ford product will be considered. West Hills has left a lasting negative impression. Douglas C. Reimers
Bryan H.
5 out of 5
12/13/2018
Great communication & very helpful.
John L.
4 out of 5
12/13/2018
Ms. Dunn listened to my problem and my concerns. We reached an agreement and the problem was solved.
Joseph K.
5 out of 5
12/13/2018
Kelsi provided excellent customer service and Jeremy was truly interested in troubleshooting my vehicle and was able to repair it. Very satisfied with your service.
Leona F.
5 out of 5
12/13/2018
Colin was very helpful and informative.
Marilyn L.
5 out of 5
12/13/2018
Kelsi was very pleasant and helpful. I am very pleased with the professionalism and niceness of everyone I encountered today. It makes it a pleasure to bring my vehicle there to be serviced. Sincerely, Marilyn L

Loading...

Service Center Address
Service Center Hours
Service Center Directions
Service Center Review
Service Center Appointment
Service Center Recommended Dealers
Service Center Article
Service Center Specials
Service Center Photos
Service Center Videos
Service Center About
Service Center Contact
Service Center Cs Thanks
Service Center Apt Thanks
Service Center How It Works
Service Center Listen
Service Center Review Sort

We use cookies to personalise content and ads and to analyze our traffic. We also share information about your use of our site with our advertising and analytics partners who may combine it with other information that you've provided to them or that they've collected from your use of other services.