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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3588 reviews 60%
4 star 1525 reviews 26%
3 star 169 reviews 3%
2 star 358 reviews 6%
1 star 327 reviews 5%
Review Us
George S.
5 out of 5
12/19/2018
Excellent service!
Tawnie P.
5 out of 5
12/19/2018
Brenda was amazing. Super friendly, great at keeping in constant contact and checking in to our extended warranty. She went above and beyond!
Shayla L.
5 out of 5
12/19/2018
Max was very helpful and did a fantastic job keeping us apprised of the vehicle status.
Mark U.
4 out of 5
12/19/2018
Always treated with respect. My MX5 is well maintained by this dealership. Thank you.
David M.
4 out of 5
12/18/2018
Colin did a great job coordinating the installation of a new windshield covered under the warranty program.
Paul K.
4 out of 5
12/18/2018
Chris was great. He obviously was very busy with the day's calendar, but had the time for courtesy and to get my car into service promptly. This was the case of a new car with a defect easily corrected by a new battery. As this was not routine maintenance, such as an oil change, Chris correctly assessed that the dealership would want this issue corrected immediately, and he got the job done. Fantastic service, and friendly, too. Paul C. Kettler, Satisfied Customer
Glenn H.
2 out of 5
12/18/2018
Updates on vehicle are extremely delayed. Also never received paper work for work done or the oil change that was conducted.
Rick H.
5 out of 5
12/17/2018
Brenda is a great asset to the west hills service team
Jay S.
4 out of 5
12/17/2018
Fine job.
Margaret D.
5 out of 5
12/16/2018
Great service!
Harlan G.
5 out of 5
12/16/2018
Excellent service. Very happy with everything.
Derek W.
5 out of 5
12/16/2018
Chris is a great representative of West Hills Ford! Keep doing good things Chris.
Edward A.
5 out of 5
12/16/2018
Very professional and courteous
Rose J.
5 out of 5
12/16/2018
Great customer service!! Very helpful and I would totally recommend people to go to Ford West Hills for service. Thank you so much! Rose J
Tara W.
5 out of 5
12/16/2018
Brenda was great! Thank you for making today easy!
Laurie T.
5 out of 5
12/16/2018
Very pleased with my service.
Carolyn L.
5 out of 5
12/16/2018
Chris was so helpful, explained everything, contacted me with updates and more. My car is back and I couldn't be happier!!
Mark F.
5 out of 5
12/15/2018
Kelsi was pleasant to work with. Mark F
William S.
3 out of 5
12/15/2018
Redemption. There still is some pulsating in the brakes, but if you say they’re okay, fine.
Alan H.
2 out of 5
12/15/2018
It was often difficult to receive updates on the status of my repairs (done, not done, progress). Car - alignment completed. Still slightly out of line. Truck - bought new at the end of Sept; radiator fluid leak. Once I received an appt, it took an entire week to repair.

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