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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3588 reviews 60%
4 star 1525 reviews 26%
3 star 169 reviews 3%
2 star 358 reviews 6%
1 star 327 reviews 5%
Review Us
Kim M.
4 out of 5
1/5/2019
Brenda was excellent. She went above and beyond to take me and my vehicle.
Cole T.
5 out of 5
1/5/2019
Kelsi was great getting me in and out on time as promised.
Gustav F.
5 out of 5
1/5/2019
I was a few days late getting my oil change coupon book. The Ford Mazda team took care of me handsomely, thank you.
Dean B.
5 out of 5
1/5/2019
Ronnie was helpful, friendly and did an excellent job.
Jerry M.
4 out of 5
1/5/2019
Cole was a great help getting my leak fixed
Lawrence .
4 out of 5
1/5/2019
Excellent service. Very clear explanation of mechanical items.
James B.
4 out of 5
1/4/2019
Brenda Dunn is both beautiful and great to be with. She was very professional and made my experience very enjoyable. West hills should be thankful to have Brenda and should double her salary.
Michael W.
4 out of 5
1/4/2019
Who knew the food would be so good? Bought a tasty sandwich while I waited. You also caught my recall. Very happy other than the uncomfortable chairs in the TV lounge. Thank you.
Thomas K.
4 out of 5
1/4/2019
My vehicle safety recall notice (airbag inflator) was handled quickly and efficiently by Max Davis.
Teri M.
5 out of 5
1/4/2019
Brenda was amazing!
Theresa B.
4 out of 5
1/4/2019
Every one I dealt with gave more than 100% yo be certain the needs of my car were met. I am more than pleased with how I was treated.
Claudia F.
5 out of 5
1/4/2019
Very good thank you
David H.
5 out of 5
1/4/2019
Max did a great job, everything was on time and done correctly. Than you.
Jaime Y.
5 out of 5
1/4/2019
Max is an exceptional job of communicating the details about the work being performed. He was outgoing and professional.
Annette C.
5 out of 5
1/4/2019
Cole was very efficient, friendly and professional.
Elinor C.
5 out of 5
1/4/2019
Brenda was friendly, helpful and has excellent customer service skills.
Sean G.
5 out of 5
1/4/2019
Kelsi is a a consummate professional and always a pleasure to work with. Need more like Kelsi.
Jason .
2 out of 5
1/3/2019
It took almost 2.5 weeks to fix my car - because of the holidays, there weren't any Master Technicians available. I loved that you provided a rental car (thank goodness) but the cost of the rental that the dealership had to "eat" was $600.00. Also, I did not understand where to return the rental vehicle as my husband was the person who dropped off my car. I went to the Ford dealership and they made me go to the Toyota dealership. So I went to the Toyota dealership and they said you need to go to the rental car area. Anyway, I got a bit lost and although your team was extremely friendly -- the experience of driving to three different places to drop of the rental car was a bit of a nightmare.
Richard L.
1 out of 5
1/3/2019
The issue I mentioned was not addressed. The service advisor didn’t listen to my explanation of the issue. I’m not satisfied at all.
Maureen G.
5 out of 5
1/3/2019
Great people to work with!

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