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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3588 reviews 60%
4 star 1525 reviews 26%
3 star 169 reviews 3%
2 star 358 reviews 6%
1 star 327 reviews 5%
Review Us
Roger M.
5 out of 5
1/9/2019
Service was prompt and he was courteous!
Delia K.
4 out of 5
1/8/2019
Ronnie was great. Oil change took longer than expected
Michael S.
5 out of 5
1/8/2019
Kelsi was helpful, knowledgeable, & personable. Thank you!
Devon H.
5 out of 5
1/8/2019
Very friendly and helpful I look forward to seeing him in the future!
Ryan H.
3 out of 5
1/8/2019
Was just in for airbag recall. No survey required.
Simon B.
5 out of 5
1/8/2019
Kelsi was courteous and professional- she was able to accommodate me and answer my questions and made me feel welcome- it gave the dealership a very good vibe.
Connie .
3 out of 5
1/8/2019
Jesse was very personable and clear. I noticed when I got home that I do not have a sticker on the windshield telling me when the next maintenance is due. How would I get that?
Steven O.
5 out of 5
1/8/2019
Thanks for the great service Kelsi!
Robin S.
4 out of 5
1/7/2019
Colin was very helpful and checked in with me to give me update on my car.
Billy H.
2 out of 5
1/7/2019
The customer service was lousy after waiting three hours all I got was I’m gonna go check on your vehicle then that person would return and make a wide swing around and avoid the waiting area where I was waiting I received no updates and the wait ran 1hr over what I was told it would take to make the repairs Not going to be a return nor will I recommend your company to anybody for auto repair Sincerely Billy H
Peter E.
1 out of 5
1/6/2019
Recall because of air bag fault. Given a large time window for repair starting at 9am for 2-3 hours. Car finally delivered past 1pm. A waste of a day for a Mazda safety fault. Very poor.
Jozseff M.
5 out of 5
1/6/2019
Colin was very good and provided the best service possible. The work needed was performed well and the follow up service was also performed in a timely manner to my satisfaction. I would recommend West Hills Ford and the Service Dept there to anyone and plan on returning for all my service and automotive needs. JFM
Joanne O.
5 out of 5
1/6/2019
Friendly staff, amazing customer service and fast, excellent service! Thank you!
Mark N.
5 out of 5
1/5/2019
Everything went very well. Brenda Dunn was involved with the repairs and kept me informed. Thanks
Lori W.
4 out of 5
1/5/2019
Thank Max
Travis L.
5 out of 5
1/5/2019
The West Hills team was was absolutely amazing to work with. The sales, service to mechanic service is hands down the best I have ever seen. Their main focus is customer satisfication. Thank you
Darrel C.
2 out of 5
1/5/2019
I am being charged $1400 because there was a defect from the factory in my Sync System / This is a chronic problem in many 2015 ford F1 50 pickup trucks and I believe this should Covered by some kind of retroactive warranty. I have been a loyal ford pickup truck owner since 1975! Thank You
Sydney J.
4 out of 5
1/5/2019
Brenda was friendly and ready for the morning. It was nice to have someone check me in at 7:30 in the morning ready for work and wasn’t sluggish or yawning when we chatted. She checked me in fast and made sure the shuttle came and got me so I could get to work on time. When I picked up the car she walked me out to it and made sure everything was correct. She was overall amazing! When I get service I’ll always see Brenda!
Sarah C.
4 out of 5
1/5/2019
Ms. Dunn was unbelievably helpful with my maintenance visit. She made the process efficient, helped me add a roof rack installation to my scheduled maintenance, assisted in getting me into a rental car, and made sure I was completely good to go. My fiance and I are in the military and often short on time and have schedule restrictions, Ms. Dunn made this a worry free visit. I dont know how much you pay her but I guarantee its not enough!
Kent F.
4 out of 5
1/5/2019
Ronnie was extremely professional, courteous and helpful. He went out of his way to double check the list of recommend items for my service interval, and to explain everything to me.

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