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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3588 reviews 60%
4 star 1525 reviews 26%
3 star 169 reviews 3%
2 star 358 reviews 6%
1 star 327 reviews 5%
Review Us
Debra B.
4 out of 5
1/19/2019
I had an appointment and I am not sure that the service employee looked at what I had scheduled as he was suggesting just an oil change while I had scheduled the intermediate service.
John F.
4 out of 5
1/19/2019
Jesse did a great job today.
Carlos P.
4 out of 5
1/19/2019
Rides great! Thanks!
Allyson W.
5 out of 5
1/19/2019
Excellent service
Douglas C.
4 out of 5
1/19/2019
His effort was greatly appreciated as well as professional but I should not have had to use his services since the original work should have been completed correctly the first time.
Julie R.
5 out of 5
1/19/2019
Max was very helpful. Thank you .
Reed W.
5 out of 5
1/19/2019
Customer service was much better since the split with Ford...
Matthew B.
4 out of 5
1/19/2019
Friendly service. He went out of his way to communicate with me while my son and I were waiting in the play area at the Ford dealership.
Scott A.
5 out of 5
1/18/2019
Got in & out and Jesse was friendly to deal with. Made it a good experience. Thanks.
Mackenzie C.
5 out of 5
1/18/2019
Jesse did a great job communicating the process with me, as well as providing a welcoming atmosphere. I also appreciated the quality of care my car received.
Cathy F.
4 out of 5
1/18/2019
Very pleasant experience today. Had my oil change done in a very appropriate time length. Happy to see the new Mazda service center open, it looks great. Chris is a very professional and friendly person, thank you!
Gary J.
4 out of 5
1/18/2019
I am extremely displeased with the service department since my purchase of my truck . The recent experience although there were problems were very well handled by Brenda. Her professional, courteous and caring service has done a lot to improve my opinion of the service department. She is outstanding
David M.
4 out of 5
1/18/2019
Kelsi said it would be ready around 5pm. She called at 4:55. Great estimate of time, all paperwork ready for pickup. Great experience
Kathleen T.
5 out of 5
1/18/2019
Very nice lady and good service Kept me informed of progress through the day and estimate of time of completion for pickup
Robert B.
4 out of 5
1/18/2019
Very happy that a way was found to get my son and I home. Though I “pre-cleared” shuttle dropoff with the Service area when making my appointment (they had my address) I was told at the time of service that my address was outside the shuttle range. So a lot attendant (Mike) was dispatched and took us back, for which I was grateful as I had errands to attend to back home. Mike also was very pleasant.
Katherine G.
1 out of 5
1/17/2019
Took way too long, even longer than 1.5 hours I was quoted, which seems way longer than needed for oil change.
Darrel C.
1 out of 5
1/16/2019
I came in because my a.m. radio is not working and $1400 later my a.m. radio is still not working, I am very unhappy
Scott R.
5 out of 5
1/16/2019
Colin was very kind & extremely thorough. I hope he is my service representative on my next visit ! ~Holly
Dennis L.
3 out of 5
1/16/2019
I would have tgought they would have checked the status of my brakes like they always did before...
David F.
5 out of 5
1/16/2019
Great communication and customer service. Very much appreciated.

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