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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3588 reviews 60%
4 star 1525 reviews 26%
3 star 169 reviews 3%
2 star 358 reviews 6%
1 star 327 reviews 5%
Review Us
Rich H.
2 out of 5
1/25/2019
I had to return my truck for additional work associated with the original work. My truck now also has a noticeable tick, tick, tick, sound that was not present before this work was done. To me it sounds like a valve lifter/rocker arm may be having an issue. The work that was just completed involved the shop removing the valve covers. I’m now worried that there will be some issue resulting from this new sound. I mentioned it at the time of original pick up after this work, the mechanic took a drive with me and then told me that the sound was likely due to them forgetting to install some shielding which was one reason I had to come back for them to complete the service? The shielding is now installed but the sound still remains. I don’t drive the truck a lot during winter so i’m worried if there will be a problem that I will be left wth some large repair bill on top of the two recent large bills I have paid for this truck. Hopefully the dealership will place these comments in their files and back me shoul a problem developer in the next two years
Darlene M.
5 out of 5
1/24/2019
Mr Waggoner has great customer service .
Ivan Z.
4 out of 5
1/24/2019
He is the most pleasant young man I have come across in many yearsI would consider him one of the best asset in your company. He is a fine man and I am sure he’ll go further and deservedly so . Ivan
Jesus V.
5 out of 5
1/24/2019
He was great. Everything was smooth and easy. Thank you!
Donald S.
5 out of 5
1/24/2019
All my questions were answered promptly
Jeremy E.
5 out of 5
1/24/2019
Very personable and welcoming staff.
Matthew H.
4 out of 5
1/24/2019
Brenda went above and beyond helping us out with our broken car she answered all her questions she was there to get back to us if we had left a message for her to call us she was on the ball 100% helping us out great employee will come back again
Richard L.
4 out of 5
1/23/2019
Service could not have bien better. FRIENDLY, PROMPT , KNOWLEDGEABLE!
Jay B.
5 out of 5
1/23/2019
Thank you
Rissa D.
5 out of 5
1/23/2019
Mr. Waggoner was very professional, kept me apprised of my cars progress, and is very friendly and courteous.
Larry .
4 out of 5
1/23/2019
Ms. Schroeder was very much a professional, walked me through exactly what was going to be done today . When something was found that needed to be looked at she brought it right up and the decision was made. Asked about tires talked about tires and Ms. Schroeder gave me price.
Thomas J.
5 out of 5
1/23/2019
Brenda is the most outstanding individual with whom I have worked at West Hills Ford. Great communication. Very pro-active. Personable & professional. Give her a big raise. The best.
Steve P.
5 out of 5
1/23/2019
Everything was done perfect and I was more than satisfied with the work. Great job, well done. Thanks again. Steve P
Tyler R.
5 out of 5
1/23/2019
Brenda excels in customer service she was very kind and helpful
Eric M.
4 out of 5
1/23/2019
Kelsi did a great job. However it’s disappointing to find out we bought a vehicle with a defective clutch that we will probably have to take a loss on to keep our daughter safe.
Karen D.
5 out of 5
1/23/2019
Mazda personnel are awesome thank you Chris and your team!!!!!!
Michael B.
4 out of 5
1/23/2019
Satisfied with all Chris could do for now. We are going to try some changes to see where the problems really lie.
Richard R.
5 out of 5
1/23/2019
Service was excellent!
Michael .
5 out of 5
1/22/2019
Brenda was fantastic. She exemplifies Haselwood service.
Irena R.
1 out of 5
1/22/2019
The headlight that was replaced on 12/14 is out again. I noticed it a couple weeks ago that it was difficult to drive without my brights on and just noticed it is actually out

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