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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3588 reviews 60%
4 star 1525 reviews 26%
3 star 169 reviews 3%
2 star 358 reviews 6%
1 star 327 reviews 5%
Review Us
Mary S.
5 out of 5
2/24/2019
This is my first experience with Mazda. He was professional and excellent service.
Valerie .
5 out of 5
2/24/2019
Chris is very friendly and professional. I appreciate his good humor and efficient service. Thank you.
Nathaniel W.
5 out of 5
2/24/2019
Colin was on top of it the whole time. From the moment I dropped my car off, he recognized me from a previous visit and was very proactive with updates on my car and even explained the diagnosis of my car. Great job.
Christopher C.
5 out of 5
2/24/2019
Great service
Randle D.
5 out of 5
2/23/2019
It was a pleasure to work with Colin.
Paul E.
5 out of 5
2/23/2019
I felt important as a customer
Jordan M.
5 out of 5
2/23/2019
Cole was awesome to work with. I want to work with him on all service calls.
Patrick S.
5 out of 5
2/23/2019
Kelsi was incredibly helpful as always!
Tom R.
5 out of 5
2/23/2019
Great customer service!!
Tara M.
5 out of 5
2/23/2019
Christoph Waggoner was very personable, attentive, professional, and provided excellent customer service. I was impressed with how quickly and efficiently my vehicle service was completed. Overall, I’m extremely satisfied with my experience at West Hills Mazda.
Nancy D.
5 out of 5
2/23/2019
Great doing business with West Hills Mazda!
Champee S.
5 out of 5
2/23/2019
Chris was an absolute gem from beginning to end. He kept excellent communication with me while in your care. When u went to pick my CX-9,he explained everything that was done to it in such a way that I could understand. I would definitely come back again.
Jennifer T.
5 out of 5
2/23/2019
Ronnie was very helpful and always kept me in the loop of what was happening with my car. If he told me that he was going to check something out for me, he did it and quickly. Great service advisor.
Jessica D.
4 out of 5
2/22/2019
Jesse was wonderful. Friendly and polite. Made sure all my questions were answered.i wasn’t overly impressed with John oerller. He is abrupt and rude. Another customer, Brenda was helping him. That said he was pretty rude to him also. I mistakenly thought I had coverage for battery with all the packages we bought. I had replaced it at Firestone as my truck was dying. John pointed out how expensive the battery was . Then pointed out “ looks like they even stuck you for a donation. That was inappropriate. Then kept saying it wasn’t replaced with a motor craft (?) battery and they won’t cover it. After all that he said they don’t cover batteries. By the way he said it, it appeared he took delight in telling me that I couldn’t go anywhere else for my oil changes. Between our sales experience and service I really don’t want to deal with the Ford dealership.
Joyce S.
5 out of 5
2/22/2019
Everyone was great. Got the job done quickly.
Christopher B.
5 out of 5
2/22/2019
A pleasure to work with.
Shasta C.
5 out of 5
2/22/2019
Kelsi was fantastic. Very thorough, very positive and helpful. I’ll make a point to come back to her. Thanks so much!
Jennifer .
5 out of 5
2/22/2019
Kelsi was phenomenal. Great customer service, even after I had To stand around with no one to help. She needs a raise.
Michael-Anthony M.
5 out of 5
2/22/2019
Polite, friendly, and helpful.
Cole T.
5 out of 5
2/22/2019
My expectations were met, great service!

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