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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3588 reviews 60%
4 star 1525 reviews 26%
3 star 169 reviews 3%
2 star 358 reviews 6%
1 star 327 reviews 5%
Review Us
Robert E.
5 out of 5
3/21/2019
Colin was professional and a pleasure to work with. He made me feel appreciated as a customer.
John C.
5 out of 5
3/21/2019
Always courteous and helpful.
Susan R.
5 out of 5
3/21/2019
I was very satisfied. Chris was most helpful & friendly.
David B.
2 out of 5
3/21/2019
We had a series of “trailer connected/trailer disconnected” messages from my new Ford over the last few weeks. A quick google search showed this is a known issue involving moisture collection and that there is even a TSB out on the issue directing the replacement of a harness In the trailer light system to fix the problem. We called and the earliest appointment we could be get was today, over two weeks later. Of course, the message stopped over the last two days with the warm dry weather. After 4 hours at the dealer service center we were told that they ran diagnostics and there isn’t a problem. So now, next time there is some moisture caught in there and the error starts again, we get to go through this entire cycle again instead of following the TSB that we provided and fixing the harness. I very badly want to trade my wife’s Honda in for a new Expedition but there’s no way I will do that if this is how Ford stands behind their product.
Gerhard S.
4 out of 5
3/20/2019
Ronnie did a great job but the appointment process left a lot to be desired. I explained that among other things i need the antenna replaced. It was marked on the service order but no replacement had been ordered by the parts department. This then caused me to leave the car an extra day. Could have been avoided. In the end all worked out and again, Ronnie was very helpful and service oriented.
Jordan C.
5 out of 5
3/20/2019
You are the absolute best!! Fantastic service and fantastic workmanship. Max is exceptional. He truly cares about his customers. What a great asset to Mazda!!!
Theresa M.
5 out of 5
3/20/2019
Excellent service ???? Quick, very informative, Thank You!! Plan to come back for any future service to my car????
Dale F.
4 out of 5
3/20/2019
None just thanks
Kathrena N.
4 out of 5
3/20/2019
I had my airbag replaced/repaired. It was very prompt. An hour before I was expecting it to be done
Randal R.
4 out of 5
3/20/2019
You need to give Brenda a bonus. She knew what I needed and I got what I paid for.
Aaron K.
4 out of 5
3/20/2019
Kelsi as she always does, had taken care of my vehicle to her absolute best!
Lilian W.
5 out of 5
3/20/2019
Outstanding service and a very friendly place to go.
Joyce H.
5 out of 5
3/20/2019
Great Experience and Chris was great. He made sure was kept up to date on progress and the estimate was spot on. No surprises which is great.
Max D.
5 out of 5
3/20/2019
Chris provided me with the best service of my life. Completely satisfied when I leave.
Robert C.
5 out of 5
3/19/2019
Max was personable, professional and efficient
Don S.
4 out of 5
3/19/2019
Mr. Thompson was very helpful and polite. He also knows about diesel trucks. He is also helpful in keeping us up to date. On the progress on our truck. He is very wonderful to work with when we have a problem with our truck
Loy A.
5 out of 5
3/19/2019
Very professional. Explained service performed thoroughly.
Michael M.
5 out of 5
3/19/2019
Outstanding service and completed ahead of scheduled allotted time. Thanks
David L.
5 out of 5
3/18/2019
Ronnie did a great job, very professional.
Kathryn M.
5 out of 5
3/17/2019
She was very nice

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