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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3588 reviews 60%
4 star 1525 reviews 26%
3 star 169 reviews 3%
2 star 358 reviews 6%
1 star 327 reviews 5%
Review Us
Phil E.
1 out of 5
4/7/2019
Service advisor great, no issues there. I had an EVP go or under warranty about 18 months ago. Now out again, but now it is my expense. Should i be expecting to replace this every 18 months when it is a known issue? This is more of a Ford thing, not West Hills, but it does not make sense to me.
Patty M.
4 out of 5
4/7/2019
Brenda was very professional. Brenda was very kind very helpful and it was really nice to have her behind the counter helping us today
Mark S.
5 out of 5
4/7/2019
Service was extreamly pleasurable.
Steven R.
5 out of 5
4/7/2019
Chris was friendly, upbeat, outgoing and professional. Great guy to have in charge!
Clifford W.
5 out of 5
4/7/2019
He was awesome
Michael B.
5 out of 5
4/7/2019
Awesome job!
Jill E.
2 out of 5
4/6/2019
I was very happy with the staff, especially Kelsi she was great. My problem is that my car is still making the same noise as when I came in
Ronda S.
5 out of 5
4/6/2019
Brenda was great. The car was done ahead of schedule. The courtesy shuttle drivers were great a well!
Christina H.
5 out of 5
4/6/2019
max got us in and it was very nice
Linda D.
5 out of 5
4/6/2019
Kelsi was absolutely fantastic
John G.
5 out of 5
4/6/2019
The repairs took much quicker than anticipated. Excellent job.
Gary R.
5 out of 5
4/6/2019
Well taken care of at every turn. Thank You.
Paulette M.
5 out of 5
4/6/2019
Brenda was so amazing, she listened to all my concerns and made me feel like a very valued customer! She truly cared about making the car service experience easy with through explanations and updates on progress during the day. Thanks so much.
Stephen F.
2 out of 5
4/6/2019
I didn't feel like a valued customer. My "service credit rewards" money wasn't credited to my invoice (nor offered). I had to ask about the higher rental charge due to delays in getting my car finished. Items from the multipoint inspection were pointed out to me despite the fact that those items were brought to the dealer previously for diagnosis and were noted in the service history of the vehicle at the dealership. And the total cost for service was more than quoted to me over the phone when the service was authorized. Updates weren't provided in a timely fashion and I had to call almost daily to be updated. So, nothing about this experience made me feel valued, except for trying to sell me a new vehicle and devaluing my current vehicle in the process. Even though I liked the new vehicle and would consider buying it, the "ownership experience" isn't worth it.
Steven R.
5 out of 5
4/6/2019
Brenda was very kind and helpful. It’s people like her who keep people like me coming back.
Cheryl T.
4 out of 5
4/6/2019
I jgit an oil change today and the service department was fast and seemed to be very thorough! I want to give a special notice to the young man who constantly asked me if there was anything he could get me to make my time more pleasant!!
Jennifer M.
4 out of 5
4/6/2019
Thank you Cole for cleaning off the residual oil off the hood.
**** M.
5 out of 5
4/6/2019
Okay
Tad H.
5 out of 5
4/5/2019
Colin was very professional, and will be back to work with him again!
Max D.
5 out of 5
4/5/2019
I love Chris so much he’s the best

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