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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3588 reviews 60%
4 star 1525 reviews 26%
3 star 169 reviews 3%
2 star 358 reviews 6%
1 star 327 reviews 5%
Review Us
Roger S.
5 out of 5
4/10/2019
Prompt friendly service. Full explanation of all work that was done.
Mike W.
4 out of 5
4/10/2019
Kelse is awesome, total asset to your dealership. Keep it up. Thanks, Mike
James K.
5 out of 5
4/10/2019
Very friendly and quick in and out. Thanks
Edward M.
5 out of 5
4/10/2019
Thank you so much u guys are the best
Ken D.
5 out of 5
4/10/2019
Very customer focused, responsive and helpful
Sotero D.
5 out of 5
4/10/2019
Nice lady very knowledgeable and courteious. Thank you sonny
Robert U.
5 out of 5
4/10/2019
Was treated with respect, vehicle was repaired the same day. Was a great experience. Thanks.
Dorothy .
5 out of 5
4/10/2019
Colin was very professional and helped me take good care of my car.
Laurie G.
4 out of 5
4/9/2019
Chris and Max were both very polite and helpful. Chris really went out of his way checking on an issue with the filters that were being changed out and also installed my cargo cover for me. I will be highly recommending West Hills Mazda.
Kisha T.
5 out of 5
4/9/2019
Work done was fine. Shuttle drivers were nice. Thank you!
Dan O.
5 out of 5
4/9/2019
I thought she did an excellent job.
Ronald B.
5 out of 5
4/9/2019
Excellent work and professionalism. Thank you.
Yolanda H.
5 out of 5
4/8/2019
Good job.
Helen S.
5 out of 5
4/7/2019
She was Great
Gloria H.
5 out of 5
4/7/2019
The service was great. Mr Waggoner was very pleasant and friendly.
Ray B.
4 out of 5
4/7/2019
Brenda and the attendant I interacted with were more than pleasant, welcoming, and helpful. I'm sorry I didn't catch the young mans name. I appreciate the fact that he checked back with me on a few occasions to make sure my needs were being met during my visit. Thanks for the great care.
Julie W.
5 out of 5
4/7/2019
Christoph was kind, helpful, and a pleasure to work with. He is quite an asset to West Hills — Mazda!
Lucia M.
5 out of 5
4/7/2019
Loved Christoph such a nice person!
Judith S.
2 out of 5
4/7/2019
It appears to be a bit disorganized in service. I received no calls providing status of my vehicle, I had to call for status. The requested service wasn’t completed, I had to remind my advisor about replacing a bulb. My truck had to be jumped when I arrived to pick it up. Most likely something got left on because the battery is fine. And I didn’t walk away confident my brake pedal issue was fixed after paying over a thousand dollars. The advisors are pleasant. I will continue to bring my vehicles to the west hills complex as the Honda service is top notch. Maybe the Ford place will get better with a few adjustments and better trained mechanics. Trained mechanics can make or brake your business. Thank you.
Steve C.
5 out of 5
4/7/2019
Thanks for all your help and keeping me up to date with the status of my vehicle.

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