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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3588 reviews 60%
4 star 1525 reviews 26%
3 star 169 reviews 3%
2 star 358 reviews 6%
1 star 327 reviews 5%
Review Us
Todd R.
5 out of 5
6/30/2019
Top notch start to finish
Wesley B.
5 out of 5
6/29/2019
Brenda was fantastic. Very friendly. I arrived in a pretty crabby (unrelated to the vehicle) and she was able to put me at ease and made the experiance very good.
Louise Y.
4 out of 5
6/29/2019
Brenda had the problem fixed in less than ten minutes by having a technician reset the notification for service. Cheyanne was amazing when I called for service she gave me an appointment within the hour. Great setvice
Mark M.
4 out of 5
6/29/2019
Drop in service. Invited in, well organised, kept informed, well done. I’ll be back.
Ryan S.
5 out of 5
6/29/2019
Very knowledgeable and friendly staff.
Susan H.
5 out of 5
6/29/2019
Brenda kept me informed throughout the process.
Tyler T.
5 out of 5
6/29/2019
Brenda was very patient. The tech was also super helpful.
John F.
5 out of 5
6/29/2019
Very professional group
James H.
5 out of 5
6/28/2019
Great guy, kept me informed and appeared to enjoy what he was doing.
Robert K.
4 out of 5
6/28/2019
Even though the repair got delayed, Colin went above and beyond to take care of things.
June M.
5 out of 5
6/28/2019
The new Mazda service center is a lovely facility and the staff members are courteous and helpful.
Joyce Z.
5 out of 5
6/28/2019
Sarah went above my expectations. Just did a great job. Thank you Sarah
Stephen H.
4 out of 5
6/28/2019
Highest regard for Cole who took my car in on a walk in basis. I have never been treated better by a dealership. Truly outstanding. Your team diagnosed the problem with my AC and had me back on the road. The bill was reasonable and I was assured that if the coolant leaked out that I could come back without additional cost. I also had a chance to speak to Rebecca on your quality assurance team. Very nice lady. Excellent experience all around.
Donald M.
4 out of 5
6/28/2019
Cole was awesome and actually did me a solid favor but brought some things to light that I now have serious concern about.
Teri M.
5 out of 5
6/28/2019
Colin Arper is an amazing representative for West Hills Ford. He kept me informed with everything that was going with my car. Outstanding young man!
Eldridge R.
5 out of 5
6/28/2019
Great Job! Thank You!
R B.
1 out of 5
6/27/2019
I have Already expressed my disatisfaction
Rich D.
5 out of 5
6/27/2019
I was greeted right away. The agent was friendly and courteous.
Sara M.
5 out of 5
6/27/2019
Brenda did a great job explaining everything and addressing our concerns. The vehicle was done in the time promised which while waiting with a 3 year old is important. Thanks again to Brenda and West Hills Ford. Sara, Glenn and Tyler.
Aaron P.
5 out of 5
6/27/2019
Very friendly and knowledgeable

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